Clark Drennan
Cumming,GA
Summary
Friendly insurance professional experienced in investigating and processing insurance claims. Hardworking and communicative individual excels at interpreting policies and negotiating payment solutions.
Overview
23
23
years of professional experience
Work History
Claims Specialist
State Farm
05.2015 - Current
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
Teacher
White County Board Of Education
06.2014 - 03.2015
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported student physical, mental, and social development using classroom games and activities.
Teacher
Jackson County Board Of Education
06.2013 - 06.2014
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Teacher
Fannin County Board Of Education
06.2001 - 06.2012
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
- Organized extracurricular activities such as clubs or field trips that enriched students'' learning experiences outside the traditional classroom setting.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Shifted between formal and informal methods of teaching to keep students engaged.
Education
Bachelor of Science - Education
North Georgia College & State University
Dahlonega, GA06.1991
Skills
- Claims Investigation
- Verbal Communication
- Coverage assessments
- Settlement determinations
- Policy Interpretation
- Claims analysis
- Estimate Preparation
- Decision-Making
- Critical Thinking
- Organizing and Prioritizing Work
Timeline
Claims Specialist
State Farm
05.2015 - Current
Teacher
White County Board Of Education
06.2014 - 03.2015
Teacher
Jackson County Board Of Education
06.2013 - 06.2014
Teacher
Fannin County Board Of Education
06.2001 - 06.2012
Bachelor of Science - Education
North Georgia College & State University