Clark Herrman
Summary
Accomplished and self-motivated IT professional with extensive experience in healthcare and managing and supporting a service desk environment as well as analyzing, deploying, migrating, and implementing computer applications, systems and network configurations to client computers or endpoints. Documented success with 18+ years of career experience in desktop architecture, network administration and Service Desk management. Well versed in a variety of common operating systems, applications, hardware with a proven ability to master new tools and technologies quickly. Tech oriented and analytical with a strong ability to exercise independent judgement and decision making abilities in establishing technical standards, ensuring adherence, and in evaluating technology problems and creating manageable solutions. Strong orientation and ability to be productive as an individual contributor with little to no supervision to meet agreed upon deliverables.
Overview
32
32
years of professional experience
Work History
Administrator- IT Security
Evisit
02.2021 - Current
- Designed and managed the company's cloud systems and infrastructure which includes managing permissions, data transfers and its security, managing updates and troubleshooting.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of hardware and software.
- Evaluated on-going user needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Devised scripts and automation tools to improve system efficiency.
- Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
- Implemented comprehensive security plans to provide highest levels of protection for the business.
Helpdesk Manager
City of Corona
01.2020 - 02.2021
- Lead, mentor and manage a customer success support team to ensure user success
- Created and ongoing management of Service Catalog, SLAs, and ServiceNow reporting for Executive leadership
- Utilizing scripting and DevOps to provide automation and orchestration between information security tools, endpoint protection, patch management, OS and cloud platforms with a focus on clear documentation so others can replicate as needed
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Desktop Support Engineer
City of Corona
03.2019 - 01.2020
- Advanced troubleshooting and triage of hardware and software issues to support the Police Department and supporting agencies.
- Installation and management of software to manage City wide camera system
- Citrix Workspace Vm Configuration and support
- Installed and maintained Windows and desktop software, service packs, patches, and anti-virus updates for ~200 users including police personnel
- Developed and implemented data governance policies and procedures including asset management.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed and maintained Windows and desktop software, service packs, patches, and anti-virus updates for ~200 users
Lead Desktop Analyst
DaVita Healthcare
11.2000 - 09.2017
- Developed OKRs for the team to align on business goals to achieve mission and vision, assist in engagement and surface yearly top priorities.
- Managed and delivered ahead of schedule from planning to completion the entire site relocation involving the move of over 250 machines in two sites for ~200 users, in-scope, ahead of projected completion date and in-budget
- Lead contributor on multiple sub committees as the SME
- Designed, budgeted and installed a 25 work station on site training lab. Managed all outside 3rd party vendor relationships
- Defined team SLAs as well as created and maintained reporting dashboard for upper management to ensure SLAs were met and measure KPIs
- LANDesk remote patching, software deployment and asset management
- Data Recovery and Retention with Encrypted data
- Mobile device support in Enterprise environment
- Server and Network Equipment Maintenance installation and support
- Large Meeting Support with both Audio and Visual equipment
Chief of Police
City Of Dupree
01.1994 - 01.1998
- Verified and authenticated validity and admissibility of evidence and preserved its integrity for court hearings while testifying under oath in administrative hearings and criminal court cases
- Protect and serve as defined by Peace Officer Standards and Trainings
- Prepare and present reports to city council on all budget reports and staffing needs
- Effectively rolled out new systems for criminal prosecutorial case logs, crime reports, investigations, suspect records, and operational agendas, resulting in strengthened traceability.
- Responsible for grant writing to obtain government funds and resources for the city
- Testify in court as needed by the City Attorney
- Work with other local agencies to align city goals and jurisdiction issues
Police Officer
City of Cathedral City
01.1993 - 01.1994
- Conducted preliminary investigations at scenes of major crimes.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Record facts to prepare reports that document incidents and activities.
- Testify in court to present evidence or act as witness in traffic and criminal cases as needed.
Education
HDI Certified Support Center Analyst -
Helpdesk International
01.2007
MSCE - undefined
Executrain
Irvine, California01.2000
South Dakota Peace Officer Post Certification - undefined
George S. Mickelson Criminal Justice Center
Pierre, South Dakota01.1995
California Post Certification - undefined
San Bernardino County Sheriff's Academy
San Bernadino, California01.1992
Timeline
Administrator- IT Security
Evisit
02.2021 - Current
Helpdesk Manager
City of Corona
01.2020 - 02.2021
Desktop Support Engineer
City of Corona
03.2019 - 01.2020
Lead Desktop Analyst
DaVita Healthcare
11.2000 - 09.2017
Chief of Police
City Of Dupree
01.1994 - 01.1998
Police Officer
City of Cathedral City
01.1993 - 01.1994
MSCE - undefined
Executrain
South Dakota Peace Officer Post Certification - undefined
George S. Mickelson Criminal Justice Center
California Post Certification - undefined
San Bernardino County Sheriff's Academy
HDI Certified Support Center Analyst -
Helpdesk International
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