Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clark Lorenzo

Customer Service Representative And Sales Agent
Jacksonville,FL

Summary

Dedicated health care assistant with strong patient care, communication, and problem-solving skills. Committed to enhancing patient satisfaction through effective support and timely resolution of inquiries.

Overview

7
7
years of professional experience

Work History

Health Care Assistant

Movate
02.2024 - 07.2026
  • Resolved customer inquiries through effective communication and active listening techniques.
  • Provided detailed product knowledge to enhance customer satisfaction and loyalty.
  • Collaborated with cross-functional teams to address and resolve complex customer issues.
  • Analyzed customer feedback trends to identify areas for process improvement and service enhancement.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.

Sales Agent

Omni
06.2022 - 01.2024
  • Developed and maintained strong client relationships to drive product sales.
  • Utilized CRM software to track leads and manage customer interactions effectively.
  • Conducted market research to identify new business opportunities and customer needs.
  • Collaborated with team members to create tailored sales presentations for potential clients.

Customer Service Representative

MCI
01.2020 - 05.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Associate of Science - Marketing Management

Palm Beach State College
Lake Worth, FL
06-2019

Skills

Time management

Patient care

Patient-focused care

Supporting personal needs

Attention to detail

Feeding assistance

Observing responses

Customer relations

Timeline

Health Care Assistant

Movate
02.2024 - 07.2026

Sales Agent

Omni
06.2022 - 01.2024

Customer Service Representative

MCI
01.2020 - 05.2022

Associate of Science - Marketing Management

Palm Beach State College
Clark LorenzoCustomer Service Representative And Sales Agent