Clark Mouledoux
Colfax,WI
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Store Manager
Prime Communications
03.2019 - 07.2022
- Managed daily operations to ensure smooth functioning of te store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Developed and implemented successful staff incentive programs to motivate employees.
Natural Gas Technician and Surveyor
National Corrosion Inc
08.2018 - 12.2018
- Contributed to a safer working environment through diligent adherence to company guidelines for personal protective equipment usage and hazard communication protocols.
- Collaborated with team members to complete complex projects, ensuring high-quality results within strict deadlines.
- Streamlined internal processes by creating detailed documentation for standard operating procedures, fostering consistency across the team.
- Delivered accurate project estimates, enabling clients to make informed decisions about their gas system investments.
- Provided expert consultation for clients on energy-efficient gas solutions, resulting in cost savings and environmental benefits.
- Maintained up-to-date knowledge of industry regulations, ensuring full compliance in all work performed.
- Increased client base by building strong relationships with customers and delivering exceptional service experiences.
- Improved safety standards by conducting thorough inspections and maintenance routines on gas systems and equipment.
- Reduced emergency response times through effective prioritization and scheduling of service calls.
- Consistently met or exceeded performance metrics for service call completions, contributing to the overall success of the team and company.
- Measured, threaded, and cut materials to correct angles.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
- Inspected sewers and piping systems to assess quality and condition.
- Generated legal description, measurements and geographical characteristics for average 5 legal descriptions monthly.
- Located monuments and natural geographical features to report on legal boundaries of over 45 commercial lots using metes-and-bounds method.
Courrier
Self Employed
07.2017 - 08.2018
- Contracted through Street Fleet to deliver auto parts
- Drove brake pads and rotors as well as tires and various auto parts to auto-shops as well as auto parts stores like O Reilys and Napa Auto.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Built professional relationships with customers and business partners to establish trust and credibility.
Sales Associate
AT&T
03.2016 - 07.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Associate Sales Manager
GH and Associates
11.2015 - 03.2016
- Negotiated contracts with clients, securing long-term partnerships and recurring revenue streams.
- Coordinated cross-functional teams involving product development, operations finance to ensure seamless execution of client projects.
- Maximized profitability for the organization by skillfully negotiating favorable pricing terms conditions on contracts deals.
- Established lasting relationships with key accounts by delivering exceptional customer service tailored to their unique needs.
- Conducted regular market research to identify trends and potential opportunities for business expansion.
- Streamlined sales processes by identifying inefficiencies and implementing improvements, increasing productivity across the team.
- Mentored junior sales staff through ongoing training support thus boosting their confidence skills achieving higher levels of success.
- Analyzed competitors'' offerings devised innovative ways pitch our products as superior alternatives leading an edge marketplace competition.
- Developed comprehensive sales training materials for new hires, resulting in a more efficient onboarding process.
- Implemented territory management plans that optimized resources allocation led to a significant increase in coverage efficiencies.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Forklift Operator
Brightwood Quality Millworks
06.2013 - 11.2015
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
- Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
- Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations
- Keep records on the use and/or damage of stock or stock handling equipment
- Drive forklift
- Drive Walkies
- Load and unload Semi Trailers.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
Education
High School Diploma -
Menomonie High School
Menomonie, Wisconsin06.2010
Skills
- Very good at talking to just about anyone and meeting new people
- Very outgoing
- Extremely quick learner
- Love to learn new things and am very effective in sales based environment
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Timeline
Store Manager
Prime Communications
03.2019 - 07.2022
Natural Gas Technician and Surveyor
National Corrosion Inc
08.2018 - 12.2018
Courrier
Self Employed
07.2017 - 08.2018
Sales Associate
AT&T
03.2016 - 07.2017
Associate Sales Manager
GH and Associates
11.2015 - 03.2016
Forklift Operator
Brightwood Quality Millworks
06.2013 - 11.2015
High School Diploma -
Menomonie High School
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