Clark Penney
Surprise,AZ
Summary
Results-driven Beverage Expert with extensive experience enhancing guest relations and spearheading innovative menu development. Proficient in managing supplier partnerships and leading teams to improve service quality, resulting in heightened customer satisfaction and brand visibility. Committed to fostering a culture of excellence and continuous improvement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Wine and Beverage Director
Panda Restaurant Group, Inc., Panda Express
03.2023 - Current
- Bridged 3 different concepts together under the PRG umbrella to create a one-of-a-kind restaurant experience on the Las Vegas Strip
- Developed and implemented beverage programs to enhance customer experience and align with the various brands vision.
- Managed supplier relationships to ensure high-quality product offerings and negotiate favorable pricing.
- Trained staff on wine and beverage pairings, improving service quality and guest satisfaction.
Acting Partner
Parry's Pizzeria & Taphouse
06.2022 - Current
- Established vendor relationships for cost-effective allocations and quality product.
- Developed and implemented marketing strategies to enhance brand awareness and drive sales growth.
- Managed daily operations, including staff scheduling, asset protection, and resolving guest concerns to ensure seamless service in a high-volume setting.
Partner-Beverage Manager
Boozy Breakfast
01.2019 - 06.2022
- Developed and implemented strategic partnerships to enhance brand visibility and market reach.
- Led cross-functional teams to streamline operations, improving overall efficiency and customer satisfaction.
- Analyzed market trends to identify growth opportunities, driving product innovation and development.
- Mentored junior staff, fostering a culture of continuous improvement and professional growth.
Bar Manager-Mixologist
Fine Ash Cigars
01.2017 - 03.2021
- Enhanced customer satisfaction by supervising daily bar operations effectively.
- Trained staff in cocktail preparation and engaging customer interaction techniques.
- Optimized stock levels through developed inventory management systems and processes.
- Curated premium whiskey selections by collaborating with suppliers for improved offerings.
International Restaurant Opener Trainer
Buffalo Wild Wings
11.2007 - 03.2016
- Enhanced customer satisfaction by training staff on cocktail preparation.
- Streamlined bartender onboarding with effective training materials development.
- Identified performance gaps through assessments, adjusting training methods accordingly.
- Created engaging instructional materials in collaboration with subject matter experts.
Education
Associate of Science - Computer Science
Maricopa Community Colleges, Glendale Community College
Glendale, Arizona, AZ05-2016
Bachelor of Science - Kinesiology
Arizona State University
Tempe, AZ12-2011
Skills
- Guest relations
- Menu Development
- Beverage Expertise
- Management & Leadership
Certification
- Certified Level 1 Cicerone
- WSET Level 1
- Certified Tequila Specialist
- ServSafe Manager Certified
- Nevada Tam and Sheriffs Card
Timeline
Wine and Beverage Director
Panda Restaurant Group, Inc., Panda Express
03.2023 - Current
Acting Partner
Parry's Pizzeria & Taphouse
06.2022 - Current
Partner-Beverage Manager
Boozy Breakfast
01.2019 - 06.2022
Bar Manager-Mixologist
Fine Ash Cigars
01.2017 - 03.2021
International Restaurant Opener Trainer
Buffalo Wild Wings
11.2007 - 03.2016
Associate of Science - Computer Science
Maricopa Community Colleges, Glendale Community College
Bachelor of Science - Kinesiology
Arizona State University