Clark Santos

Job Summary: A Sales Associate is responsible for assisting customers in finding and purchasing products or services that meet their needs. They contribute to achieving sales targets and maintaining excellent customer satisfaction.

Delivering exceptional customer service, maintaining a fast-paced work environment, promoting environmental awareness, and efficiently managing store operations. Responsibilities include weekly scheduling, interior/exterior maintenance, restocking, reorganizing, AD display organization, inventory management, unloading delivery truck supplies, and supply management/distribution. Achieved significant career progression, advancing from Cashier to Freight Manager to Assistant Manager within 90 days of company monitoring, with potential for further promotion to Store Manager.

1. Customer Service:

• Greet customers with a friendly and welcoming attitude.
• Take orders accurately and efficiently using the POS (Point of Sale) system.
• Assist customers with menu choices and provide information about promotions or specials.
• Handle payment transactions, including cash, credit/debit cards, and mobile payments.

2. Food Preparation:

• Follow standardized recipes and procedures to prepare menu items such as burgers, fries, and beverages.
• Cook and assemble food items according to quality and safety standards.
• Ensure that food products are fresh, properly portioned, and presented attractively.

3. Cleanliness and Maintenance:

• Maintain cleanliness and sanitation standards throughout the restaurant, including dining areas, restrooms, and kitchen.
• Clean and sanitize food preparation surfaces, equipment, and utensils.
• Monitor and restock supplies as needed, including condiments, napkins, and utensils.

4. Teamwork and Communication:

• Collaborate with other crew members and communicate effectively to ensure smooth operations.
• Assist team members as needed during busy periods or to meet customer demand.
• Follow instructions from managers and supervisors and ask for help or clarification when needed.

5. Adherence to Policies and Procedures:

• Follow company policies and procedures regarding food safety, cleanliness, and customer service.
• Adhere to health and safety regulations, including proper handling of food, equipment, and cleaning chemicals.
• Participate in training programs to learn about new menu items, promotions, and procedures.

6. Flexibility and Adaptability:

• Be willing to work in various roles within the restaurant, including front counter, drive-thru, and kitchen.
• Adapt to changing priorities and customer needs, especially during busy periods or special events.
• Maintain a positive attitude and willingness to learn and grow within the company.

• Assisted in reducing wait times by efficiently managing customer queues during peak hours.
• Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
• Enhanced team productivity by maintaining a clean and organized workspace for crew members.
• Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.

• Facilitated smooth communication between janitorial staff and other departments, addressing concerns promptly and professionally.
• Safeguarded building security by locking doors and setting alarms at the end of each shift.
• Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
• Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.