Clarke Kelly
Collingdale,Pennsylvania
Summary
Proven to enhance customer satisfaction at Reses Pharmacy through exceptional customer service and cash handling skills. Demonstrated reliability by efficiently resolving complaints, fostering customer loyalty, and maintaining accuracy in financial transactions. Achieved goals by leveraging strong interpersonal abilities and a commitment to professionalism, significantly contributing to a positive shopping experience.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Ritas Water Ice
07.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
Pharmacy Cashier
Reses Pharmacy
06.2022 - 07.2023
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Continuously updated knowledge of prescription medications, over-the-counter products, and store promotions to provide accurate information to customers and increase sales potential.
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
- Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.
- Assisted in managing inventory levels by accurately counting and restocking shelves as needed.
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
- Balanced cash drawer at the end of each shift with consistent accuracy, demonstrating strong attention to detail.
- Increased customer satisfaction by providing friendly and efficient service during checkout process.
- Managed cash register transactions accurately, minimizing discrepancies in daily financial reports.
- Resolved customer complaints by actively listening, empathizing, and offering appropriate solutions.
- Reported prescription errors to pharmacist on duty and adhered to company policies and procedures in relation to pharmacy errors and quality assurance directives.
- Performed price checks for customers quickly, instilling confidence in the store''s pricing policies while fostering trust relationships between shoppers and business operations.
Education
High School Diploma -
Academy Park High School
Sharon Hill, PA06.2024
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Customer Complaint Resolution
Timeline
Customer Service Cashier
Ritas Water Ice
07.2023 - Current
Pharmacy Cashier
Reses Pharmacy
06.2022 - 07.2023
High School Diploma -
Academy Park High School
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