Clarke Tichy
Lufkin
Summary
Dynamic professional with expertise in customer service and team leadership. Proven track record in effective communication and crisis management, ensuring smooth operations and high customer satisfaction. Committed to supporting organizational goals through collaboration and operational excellence. Years of experience in enhancing customer service outcomes.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Communications Operator
Texas DPS
Lufkin
01.2025 - Current
- Monitored radio and telephone communications for emergency response coordination.
- Assisted in dispatching personnel and resources during critical incidents.
- Operated communication systems to relay information efficiently within Texas DPS.
- Collaborated with law enforcement officers to ensure timely information sharing.
- Provided support during crisis situations by prioritizing communication requests.
- Utilized computer-aided dispatch systems for effective call handling and tracking.
- Maintained accurate logs of incoming and outgoing communications for record-keeping.
Owner
Simple Simons Pizza
Huntington
02.2023 - 01.2026
- Developed and implemented marketing strategies to attract new customers.
- Managed daily operations and staff scheduling at a busy pizza establishment.
- Oversaw inventory management, ensuring stock levels met customer demand.
- Trained new employees on food preparation and customer service standards.
- Handled customer inquiries and resolved complaints to maintain satisfaction.
- Maintained cleanliness and organization of the kitchen and dining areas.
- Collaborated with suppliers to negotiate prices and ensure timely deliveries.
Owner/Operator Supervisor
Farmhouse LLC
Lufkin
01.2017 - 2026
- Owned and operated six farmhouse locations, ensuring efficient daily operations.
- Coordinated payroll and scheduling to ensure smooth daily operations.
- Directed hiring processes to build a skilled workforce of over 20 employees.
- Directed all business operations to maximize productivity and profitability.
- Managed daily operations of a farmhouse location in Lufkin, Texas.
- Led employee training initiatives to enhance customer service delivery.
- Served as customer service representative, managing all social media interactions.
Education
Associate of Applied Science -
Angelina College
Lufkin, TX03-2020
Skills
- Effective communication
- Customer relationship management
- Conflict resolution
- Customer needs assessment
- Team leadership
- Teamwork and collaboration
- Employee training
- Staff scheduling
- Inventory management
- Attention to detail
- Reliability
- Empathy and patience
- Interpersonal skills
- Professionalism and courtesy
Languages
Spanish
Elementary
Certification
- Microsoft Word
- Microsoft Excel
- VCADD PROFICIENT
Accomplishments
- Best Of Lufkin Awards 2020-2026
Timeline
Communications Operator
Texas DPS
01.2025 - Current
Owner
Simple Simons Pizza
02.2023 - 01.2026
Owner/Operator Supervisor
Farmhouse LLC
01.2017 - 2026
Associate of Applied Science -
Angelina College