CLARLINS WRIGHT
Richmond
Summary
Seasoned professional with a robust background in safety and security enforcement, notably with TDCJ, where I excelled in managing high-risk situations and reducing contraband instances significantly. Skilled in de-escalation techniques and technology, I leverage observation and stress tolerance to enhance operational efficiency and safety. Proven track record in fostering secure environments and delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Correctional Officer
TDCJ
06.2024 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts
Call Center Representative
TMG Call Center
02.2022 - 03.2024
- Handled inbound and outbound calls, addressing customer inquiries and resolving issues efficiently.
- Resolved customer inquiries and concerns efficiently, ensuring a positive experience and maintaining high satisfaction levels.
Cashier/ Manager
Taco Bell
04.2020 - 01.2022
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Helped customers complete purchases, locate items, and join reward programs
- Restocked and organized merchandise in front lanes
- Assisted customers with returns, refunds and resolving transaction issues
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
- Advanced from Cashier to Manager by consistently demonstrating exceptional customer service and operational efficiency.
Education
Associate Of Business Administration -
Wharton County Junior College
Wharton, TXHigh School Diploma - business endorsements
George Bush High School
Richmond, TX03.2024
Skills
- De-Escalation Techniques
- Conflict resolution skills
- Observation skills
- Stress Tolerance
- Fast paced learner
- Great technology skills
- Skilled typer
Timeline
Correctional Officer
TDCJ
06.2024 - Current
Call Center Representative
TMG Call Center
02.2022 - 03.2024
Cashier/ Manager
Taco Bell
04.2020 - 01.2022
High School Diploma - business endorsements
George Bush High School
Associate Of Business Administration -
Wharton County Junior College
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