Clarressia Smith
Augusta ,GA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Tax Specialist
One Stop Tax Services
Atlanta, GA
10.2023 - Current
- Prepared, reviewed, and filed tax returns for individual clients.
- Analyzed financial documents to ensure accuracy of information reported on tax forms.
- Identified potential deductions or credits that could reduce the amount of taxes owed by a client.
- Created reports summarizing the details of all filings made during the year.
- Provided guidance to clients regarding changes in federal, state, and local laws that may affect them financially.
- Maintained current knowledge of changes in taxation rules and regulations through continuing education and professional development courses.
- Educated taxpayers about various tax issues such as filing status, eligibility for credits or deductions.
- Responded promptly to client inquiries related to their taxes or other fiscal matters.
- Processed forms and payments for customers.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
- Maintained strict confidentiality of client information in accordance with privacy laws and regulations.
Licensed Esthetician
Naked Aesthetics
Augusta, GA
01.2020 - Current
- Provided customized skin care treatments to clients based on their individual skin type and needs.
- Performed waxing services, including facial hair removal and body waxing.
- Assisted with the development of new spa products and services.
- Demonstrated product knowledge to customers regarding ingredients, benefits, and usage instructions.
- Maintained a clean work environment by sterilizing tools, cleaning surfaces, and disposing of used supplies appropriately.
- Educated clients about proper skincare techniques such as exfoliation, moisturizing, sun protection.
- Conducted consultations with clients to determine their skin care needs and recommend appropriate treatments and products for maximum results.
- Consistently provided exceptional customer service to ensure client satisfaction.
- Kept detailed records of all treatment sessions performed in accordance with state regulations.
- Assisted in training new estheticians on proper technique and protocol.
- Maintained professional relationships with vendors by placing orders for supplies as needed.
Caregiver
Georgia Line and Care
North Augusta, SC
05.2024 - 09.2024
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Receptionist
Augusta Mitsubishi
Augusta, GA
07.2019 - 12.2020
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted visitors and verified reasons for visit and appointment information.
- Answered telephones and greeted visitors to assist, answer questions and direct.
Front Desk Clerk
Hampton Inn By Hilton
Augusta, GA
04.2019 - 12.2019
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Processed payments, issued bills and kept drawers accurate to meet financial targets.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed large volume of guests and improved overall customer service.
- Made guest and group reservations, processing check-ins and check-outs for customers.
Customer Service Representative
Electrolux
Charlotte, NC
04.2018 - 01.2019
- Processed incoming referral requests for medical services and submitted them to the appropriate insurance companies for authorization.
- Maintained detailed records of all patient referrals, including dates of submission, status updates, and any additional information required by insurance providers.
- Assisted patients in understanding their insurance coverage and answered questions about referrals, authorizations, and other related issues.
- Reviewed all documentation associated with each referral request to ensure compliance with relevant regulations.
- Participated in staff meetings and provided feedback on ways to improve procedures related to referral processing.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Store Manager
Circle K Convenience
Augusta, GA
02.2011 - 03.2018
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Education
Esthetician
Industry Trade School
Augusta, GA12.2022
High School Diploma -
Butler High School
Augusta, GA05.2006
Skills
- Business Operations Understanding
- Organization and Efficiency
- Recordkeeping and Bookkeeping
- Multi-Line Telephone Skills
- Scheduling and Calendar Management
- Appointment Scheduling
- Positive Attitude and Energetic
- Courteous and Professional
- Inventory Management
- Prioritization and Time Management
- Customer Service-Oriented
- Verbal and Written Communication
- Customer Service
- Administrative Support
- Payroll Administration
- Client Communication
Timeline
Caregiver
Georgia Line and Care
05.2024 - 09.2024
Tax Specialist
One Stop Tax Services
10.2023 - Current
Licensed Esthetician
Naked Aesthetics
01.2020 - Current
Receptionist
Augusta Mitsubishi
07.2019 - 12.2020
Front Desk Clerk
Hampton Inn By Hilton
04.2019 - 12.2019
Customer Service Representative
Electrolux
04.2018 - 01.2019
Store Manager
Circle K Convenience
02.2011 - 03.2018
Esthetician
Industry Trade School
High School Diploma -
Butler High School
Similar Profiles
Aretha WashingtonAretha Washington
Tax Preparer at One Stop Tax ServicesTax Preparer at One Stop Tax Services
Rashad Jamal DavalieRashad Jamal Davalie
Remote Accountant / Staff Accountant(Remote) at Jackson Tax Services TaxRemote Accountant / Staff Accountant(Remote) at Jackson Tax Services Tax
Owen MurphyOwen Murphy
Accounting Clerk at EZ Accounting Services & Tax Services LLCAccounting Clerk at EZ Accounting Services & Tax Services LLC