Clarrissa Coles
Topeka,Ks.
Summary
Currently, I am the Supervisor of Sales Systems at Blue Cross and Blue Shield of Kansas. I supervise a small, yet efficient team of hard working System Specialists that are rising to the challenges created by the expansion of how we market and sell benefits to our groups and individuals in the over age 65 market. My focus is on expanding upon what I already know and taking on new challenges in order to enhance the enjoyment of my career.
Overview
24
24
years of professional experience
Work History
Supervisor, Sales Systems
Blue Cross And Blue Shield Of Kansas
05.2017 - Current
- Attend various interdepartmental and cross departmental meetings
- Project management
- Act as liaison between IT and Sales
- Supervision of 4 direct reports
Product Engineer System Specialist
Blue Cross And Blue Shield Of Kansas
09.2014 - 05.2017
- Creating Architectural Specifications documents
- Modeling in PM4
- Building benefit plans in the Plan Configurator
- Building Marketing Packages in the Rating Configurator
- Troubleshooting PM4 and Benefit plans based on Blueprint tickets and emails.
Benefit Coder/Group Master Auditor
Blue Cross And Blue Shield Of Kansas
08.2011 - 09.2014
- Creating/assigning health, drug, dental, and vision codes to groups
- Processing GACs
- SGRR reporting
- Completing member applications
- Updating TROVE library
Cafeteria Assistant
Blue Cross And Blue Shield Of Kansas
03.2009 - 08.2011
- Cleaned and sanitized surfaces, tools and equipment.
- Served food according to temperature, safety and presentation guidelines.
- Cooked food per recipe requirements in large batches for routine breakfasts and lunches.
- Prepared ingredients and recipe components ahead of time.
Temporary Employee
Key Staffing
11.2008 - 03.2009
- Only assignment was as Cafeteria Assistant at Blue Cross and Blue Shield of Kansas
Second Assistant Manager
McDonald's
10.1999 - 11.2008
- Employee supervision including hiring and evaluations
- Inventory control
- Bookkeeping
- Customer service
Education
GED -
Kansas State High School
Topeka, Ks10.2007
Skills
- Project Management
- Supervision of employees
- Kanban
- Outlook
- Data Integrity
- Microsoft Office Suite
- Organizational Leadership
- Diagnosis and Troubleshooting
- Critical Thinking
- Time Management
- Active Listening
- Project Requirements
Timeline
Supervisor, Sales Systems
Blue Cross And Blue Shield Of Kansas
05.2017 - Current
Product Engineer System Specialist
Blue Cross And Blue Shield Of Kansas
09.2014 - 05.2017
Benefit Coder/Group Master Auditor
Blue Cross And Blue Shield Of Kansas
08.2011 - 09.2014
Cafeteria Assistant
Blue Cross And Blue Shield Of Kansas
03.2009 - 08.2011
Temporary Employee
Key Staffing
11.2008 - 03.2009
Second Assistant Manager
McDonald's
10.1999 - 11.2008
GED -
Kansas State High School
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