Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Clarrissa Santos

New York

Summary

Diplomatic professional with strong track record in international relations and public diplomacy. Skilled in fostering positive relationships, navigating complex negotiations, and representing organizational interests on global stage. Adept at collaborative efforts and driving impactful results. Reliable, adaptable, and highly regarded for effective communication and problem-solving abilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

General Manager

Chocobar Cortes
09.2022 - 12.2024
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.

Bartender

Chocobar Cortes
10.2021 - 09.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Ambassador/Server

Citizen M
08.2018 - 08.2021
  • Delivered outstanding service to guests by taking orders, serving food and beverages, and anticipating their needs to enhance the overall dining experience.
  • Acted as a brand ambassador, embodying the values of Citizen M and promoting the hotel’s unique offerings to guests and visitors.
  • Assisted in training new staff members, sharing best practices in customer service and operational procedures.
  • Managed reservations and seating arrangements, ensuring efficient flow and optimal guest satisfaction.
  • Handled guest inquiries and feedback with professionalism, resolving any issues swiftly to ensure a positive experience.

Bartender

Citizen M
08.2018 - 08.2021
  • Prepared and served a diverse range of beverages, including craft cocktails, wines, and specialty drinks, adhering to company standards for quality and presentation.
  • Provided exceptional customer service, engaging with guests to create a welcoming atmosphere and ensuring their needs were met promptly.
  • Maintained cleanliness and organization of the bar area, including regular inventory checks and restocking supplies as needed.
  • Developed and maintained knowledge of drink menu options, ingredients, and pairing suggestions to enhance guest experiences.
  • Collaborated with kitchen staff to coordinate food and drink service efficiently during high-traffic periods.

Education

Bachelors - Environmental and Geospatial Science

Lehman College
Bronx, NY

Associates Degree - Environmental Science

LaGuardia Community College
Long Island City, NY

Regents Diploma - undefined

The Urban Assembly New York Harbor School
Governors Island, NY

Skills

  • Mixology Expertise: Proficient in crafting a wide range of cocktails, utilizing knowledge of spirits, liqueurs, and garnishes to create unique and on-trend beverage options
  • Customer Service Excellence: Demonstrated ability to provide outstanding service with a focus on guest satisfaction, building rapport, and ensuring repeat business
  • Strong Communication Skills: Effective in relaying information to guests and staff, ensuring clarity and precision in service delivery
  • Team Collaboration: Experienced in working collaboratively with kitchen and bar teams to ensure seamless service and optimal guest experiences, especially during high-pressure situations
  • Time Management: Skilled in multitasking and managing time effectively in busy environments, ensuring timely service without compromising quality
  • Cash Handling and POS Proficiency: Competent in processing payments, managing tabs, and using point-of-sale systems accurately and efficiently
  • Wine & Food Pairing Knowledge: Understanding of food and wine pairings to enhance guest dining experiences and offer tailored recommendations
  • Health and Safety Compliance: Knowledgeable in health and safety regulations, maintaining cleanliness and sanitation standards in food and beverage service areas

Certification

  • Emergency Oxygen Provider
  • First Aid/CPR/AED

Timeline

General Manager

Chocobar Cortes
09.2022 - 12.2024

Bartender

Chocobar Cortes
10.2021 - 09.2022

Ambassador/Server

Citizen M
08.2018 - 08.2021

Bartender

Citizen M
08.2018 - 08.2021

Associates Degree - Environmental Science

LaGuardia Community College

Regents Diploma - undefined

The Urban Assembly New York Harbor School

Bachelors - Environmental and Geospatial Science

Lehman College

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