Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Clarrissa Thompson

Portland,OR

Summary

Excellent communicator and dependable team player with strong understanding of insurance industry for 7+ years. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.

Overview

8
8
years of professional experience

Work History

License sales and customer Service Representative

Allstate Insurance Co
12.2018 - Current
  • I'm responsible for handling all the office customer services inquiries which include resolving customer concerns, billing, documenting customer requests, processing payment's, completing changes to policies and verifying policy coverage and more
  • I actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation
  • I remain current on all marketing campaigns and company product to respond appropriately via e-mail or fax on all marketing related inquiries
  • I ensure customer satisfaction on all transaction
  • I also make outbound calls for sales and answer inbound calls.
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.

Restore Associates,

Habitat For Humanity
02.2018 - 12.2018
  • I provided support to Habitat Re Stores in a wide variety of ways
  • I help with Creating decorative displays
  • Customer service, answering phone call, Stocking store shelves, Unloading trucks, Furniture repair, refurbishing helping with donation pickups, Pricing inventory, Organizing the Re Store and the warehouse
  • Cashier, Sales floor associate, and Merchandiser.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Staffing Coordinator

New Horizons in home care
10.2015 - 06.2017
  • I work collaboratively with other Staffing Coordinators as well as our Nurse Case Managers to coordinate, develop, and manage our In Home Care client & employee schedules
  • Duties include matching caregivers/ clients based on skill level & availability, tracking client/employee hours, filling open shifts, assisting clients with schedule changes, handling employee sick calls, assisting with client/employee relations, keeping excellent documentation/records, and participating in an on-call rotation.

Education

College Certificate - Medical Assistant

Apollo College
Portland, OR

Diploma - Basic Studies

Grant High School
Portland, OR

Skills

  • Revenue Growth
  • Inbound Customer Calls
  • Team Goals
  • Providing Feedback
  • Effective Customer Communication
  • Client Rapport-Building
  • New Business Generation
  • Claims Investigations
  • Overcoming Objections
  • Promote Products
  • Processing Customer Requests
  • Revenue Quotas
  • Speaking Clearly
  • Problem Investigations
  • Project Facilitation

Additional Information

  • Active Lines of authority Licenses in Property and Casualty Insurance in OR and WA + Certifications in Medical Assistant.

Timeline

License sales and customer Service Representative

Allstate Insurance Co
12.2018 - Current

Restore Associates,

Habitat For Humanity
02.2018 - 12.2018

Staffing Coordinator

New Horizons in home care
10.2015 - 06.2017

College Certificate - Medical Assistant

Apollo College

Diploma - Basic Studies

Grant High School

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Clarrissa Thompson