Clashae Holmes
Houston,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Guest Service Specialist
Target Enterprise
Remote
08.2021 - 09.2024
- Identify customer needs and help customers use specific features
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Resolve escalated service problems by clarifying the customer's complaint; selecting and explaining the best solution to solve the problem
- Expediting correction or adjustment
- Meet personal and team sales targets and call handling quotas
- Assist with placement of orders, refunds, or exchanges
- Follow communication procedures, guidelines, and policies.
Roadside Assistance Agent
Agero
Remote
10.2021 - 05.2023
- Use critical thinking to solve challenging roadside issues, stay calm and solution-focused under pressure, and deliver innovative solutions that exceed customer expectations.
- Navigate a multi-screen web system efficiently while speaking with customers on the phone and accurately documenting details to dispatch service providers.
- Communicate empathetically with customers, actively listen to their roadside emergency details, set clear expectations, and collaborate with service providers and managers to relay accurate information and ensure timely solutions.
Data Entry Clerk
Right on Tax
Remote
08.2018 - 06.2020
- Accurately input employee information, client details, and transaction data into our systems.
- Verify and manage data integrity to maintain current and accurate records.
- Conduct regular data audits and generate reports for management.
- Assist in data analysis to aid in tracking and forecasting.
- Collaborate with team members across functions to resolve data discrepancies.
- Develop and refine data entry processes for continuous improvement.
- Uphold confidentiality and adhere to data protection policies.
Registration Clerk
Meador Staffing
02.2017 - 07.2017
- Hear and resolve complaints from customers or the public
- Receive payment and record receipts for services
- Schedule space or equipment for special programs and prepare lists of participants
- Enroll individuals to participate in programs and notify them
- Keep a current record of staff members' whereabouts and availability
- Greet customers, patrons, or visitors
- Collect deposits, payments or fees.
Customer Service Rep
Corporate Brokers
Call Center
03.2014 - 10.2016
- Answer incoming calls in a timely and efficient manner
- Obtain sufficient and accurate ticket information from callers
- Demonstrate accuracy when entering tickets, Demonstrate proficiency in handling all types of locate requests
- Achieve the minimal ticket quantity and/or processing time and ticket quality standards
- Obtain sufficient and accurate ticket information from the caller.
Customer Service Representative
Hertz Car Rental
01.2010 - 03.2014
- Greet and welcome customers in a friendly and professional manner
- Provide accurate and timely information about rental options , rates, and policies appropriate for their needs
- Process rental transactions including reservations, payments, and returns
- Continuously strive to meet and exceed sales goals
- Actively promote and sell additional services and upgrades to customers
- Handle customer inquiries and complaints in a timely and effective manner
- Ensure all necessary paperwork and documentation is completed accurately
- Collaborate with team members to ensure smooth operations and customer satisfaction.
- Utilize customer feedback to improve service and sales strategies
Customer Service Representative
Dollar Car Rental
01.2008 - 01.2010
- Greet customers at vehicle check-in, inspect vehicles for damage, collect keys, assist with luggage, log gasoline and mileage, and complete associated logs/reports; close out rental agreements using hand held check-in devices
- Prepare various reports such as vehicle accidents, damage/theft, and mechanical malfunction reports
- Receive and respond to customer complaints in a manner to ensure optimal customer satisfaction; direct complaints to supervisor as necessary
- Monitor the parking area by identifying vehicles entering and/or exiting the lot
Education
High school Diploma -
Marquee Learning Center
2007
Skills
- Policy and procedure adherence
- Guest accommodations
- Organization and Time Management
- Problem-Solving
- Dependable and Responsible
- Flexible and Adaptable
- Time Management
- Computer Skills
Certification
CPR Certification
First Aid Certification
Timeline
Roadside Assistance Agent
Agero
10.2021 - 05.2023
Senior Guest Service Specialist
Target Enterprise
08.2021 - 09.2024
Data Entry Clerk
Right on Tax
08.2018 - 06.2020
Registration Clerk
Meador Staffing
02.2017 - 07.2017
Customer Service Rep
Corporate Brokers
03.2014 - 10.2016
Customer Service Representative
Hertz Car Rental
01.2010 - 03.2014
Customer Service Representative
Dollar Car Rental
01.2008 - 01.2010
High school Diploma -
Marquee Learning Center