Classie Thompson
Milwaukee,WI
Summary
Ready to offer exceptional leadership, vision, and planning abilities to take on new role in nonprofit setting.
- Demonstrates expertise in cultivating and managing exceptional teams to meet and exceed demanding targets.
- Well-versed in nonprofit and retail standards and market trends.
- Innovate nonprofit setting to a new level within 5 years.
Overview
7
7
years of professional experience
Work History
Director of Operations
The Community Warehouse
07.2023 - Current
- Managed overall day-to-day production activities in accordance with business objectives.
- Successfully implemented operational strategies and policies to drive organizational growth and productivity.
- Analyzed business operations and implemented strategies to improve operational success and cohesiveness.
- Negotiate with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Defined, implemented, and revised operational policies.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Monitor budget and utilized operational resources.
Executive Assistant
Partners In Hope
10.2022 - 07.2023
- Handled confidential and sensitive information with discretion.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements.
- Facilitated training and onboarding for incoming office staff.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Developed and maintained systems to meet deadlines.
- Volunteered on projects of varying degrees of complexity.
Transition Specialist
Partners In Hope
06.2021 - 07.2023
- Managed internal and external relationships.
- Developed solutions to address complex issues and operational gaps.
- Conducted comprehensive assessments to identify clients' strengths, needs, and goals.
- Developed individualized transition plans tailored to clients' unique circumstances and aspirations.
- Collaborated with probation officers, career specialist, and community resources to create seamless transition for clients.
- Monitored and evaluated client' progress, provided feedback to ensure successful outcome.
- Provided ongoing support and guidance through one-on-one conversations and Wednesday group huddle.
- Maintained accurate records and documentation of client interactions and progress.
Store Manager
The Community Warehouse
04.2019 - 07.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Warehouse Associate
The Community Warehouse
11.2018 - 04.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Store Co-Manager
Walmart
12.2016 - 03.2018
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Reduced company expenditures and met budget targets by closely monitoring, tracking, and controlling expenses.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Decreased turnover rate by 140% within 8 months.
Education
Business Management
Concordia University Wisconsin
Mequon, WISkills
- Leadership Training
- Strategic Planning and Execution
- Strategic Planning
- Risk Mitigation
- Operations Oversight
- Process Improvements
- Performance Analysis
- Business Management
- Contract Negotiation
- Policy Development
- Inventory Control
- Budget Management
- Supply Chain Management
- Conflict Resolution
- Financial Reporting
- Regulatory Compliance
- Financial Oversight
- KPI Tracking
- Business Forecasting
- Hiring and Onboarding
- Operations Management
- Delegation
- Records Organization and Management
- Purchasing and Planning
Timeline
Director of Operations
The Community Warehouse
07.2023 - Current
Executive Assistant
Partners In Hope
10.2022 - 07.2023
Transition Specialist
Partners In Hope
06.2021 - 07.2023
Store Manager
The Community Warehouse
04.2019 - 07.2021
Warehouse Associate
The Community Warehouse
11.2018 - 04.2019
Store Co-Manager
Walmart
12.2016 - 03.2018
Business Management
Concordia University Wisconsin