Clatonia Townsend
Philadelphia,PA
Summary
Attentive individual with superior cleaning skills thanks to 11 years in EVS sector. Reliable and dedicated with physical stamina to stand for long periods and lift 50 pounds with ease. Hardworking EVS Supervisor bringing 11 years of experience handling all types of cleaning. Dedicated to creating comfortable, clean environment. Self-directed EVS supervisor offering 11-year background cleaning and setting up guest rooms in 11-star hotels. Performs general cleaning tasks, responds to guest inquiries and maintains public areas. Flexible and fit individual comfortable lifting 50 pounds and operating job-related cleaning equipment. Results-driven [Job Title] excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results.
Overview
23
23
years of professional experience
Work History
Housekeeping Room Attendant
CRS
08.2010 - Current
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Responded to requests from patrons for linens and toiletries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture.
- Kept building entryway glass clean and polished for professional presentation.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Provided laundering services for guests by washing, drying and hanging laundry.
- Delivered and retrieved items on loan to guests such as ironing boards, cots and irons.
Housekeeping Supervisor
Genesis HealthCare
03.2002 - 02.2013
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Education
High School Diploma -
MARTIN LUTHER KING
STENTON WASHINGTON LANE06.1989
Skills
- Ordering Cleaning Supplies
- Patron Satisfaction
- Linens and Toiletries
- Hazardous Chemicals
- Window Cleaning
- Power Tools
- Team Support and Collaboration
- Room and Public Space Cleaning
- Chemical Cleaners
- Stocking Bathrooms
- Inventory Restocking
- Guest Service and Support
- Hospitality Management
- Supply Replenishment
- Special Requests
- Health Standards Compliance
- Rug and Carpet Cleaning
- Trash Collection and Disposal
- COVID-19 Safety Procedures
- Vacuuming and Sweeping
- CDC Sanitation Guidelines
- Proper Waste Disposal
- Company Guidelines
- Safe Chemical Handling
- Service Quality
- Customer Retention
- Hospitality Environments
- Guest Inquiries
- Chemical Storage
- Restroom Servicing
- Germicide Application
- Customer Expectations Management
- Steam-Operated Sterilizers
- Company Quality Standards
- Illness Prevention
- Professional Relationships
- Meeting Room Preparation
- Government Regulations
- Customer Inquiry and Response
- Supply Room Organization
- Cleaning Equipment Inspection
- Bed Checks
- Room Turnover
- Room Sanitization
- Safety Requirements
- Client Requirements
- Equipment Disinfection
- Daily Facility Operations
- Housekeeping Understanding
- Supply Inventory Management
- Safety Measures
- Nursing Homes
- Touches
Timeline
Housekeeping Room Attendant
CRS
08.2010 - Current
Housekeeping Supervisor
Genesis HealthCare
03.2002 - 02.2013
High School Diploma -
MARTIN LUTHER KING
Similar Profiles
Ruby GonzalezRuby Gonzalez
Customer Service Supervisor at CRSCustomer Service Supervisor at CRS
Jesse BehmJesse Behm
Relationship Manager at CRSRelationship Manager at CRS
Darren Banwell 13/09/1981Darren Banwell 13/09/1981
HGV driver at CRSHGV driver at CRS
Marius Mubalama MushamalirwaMarius Mubalama Mushamalirwa
Commis au ménage at CRSCommis au ménage at CRS
Najee Ward-CooperNajee Ward-Cooper
Deputy Sheriff at Philadelphia Sheriff OfficeDeputy Sheriff at Philadelphia Sheriff Office