Clatoria Fenderson
Birmingham,AL
Summary
Seasoned Case Manager with a robust background in client advocacy and community outreach, notably at Jefferson County Committee for Economic Opportunity. Excelled in developing partnerships and orchestrating intervention plans, leveraging skills in case management, and problem-solving. Renowned for adaptability and a compassionate approach to achieving client goals, and fostering community relations. Compassionate social worker with several years of comprehensive experience providing social services to various groups of people to aid with day-to-day issues. Well-versed in assessing client strengths, advocating for client resources and conducting thorough home and community visits. Kind and respectful professional with demonstrated conflict resolution skills and strong decision-making abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Elementary School Teacher
Jefferson County Schools
Birmingham, AL
07.2024 - Current
- Supervised extracurricular activities such as clubs or sports teams.
- Engaged parents in meaningful dialogue about their child's academic performance.
- Conducted parent-teacher conferences throughout the year.
- Maintained accurate records of student attendance and grades.
- Integrated literature into classroom lessons whenever possible.
- Organized field trips to supplement classroom instruction.
- Encouraged creativity among students by providing them with open-ended tasks.
- Utilized technology to enhance teaching methods and student engagement.
- Collaborated with colleagues in creating interdisciplinary curriculum units.
- Assessed students' progress through formal and informal tests, quizzes, assignments, and observations.
- Participated in professional development activities related to educational trends.
- Monitored lunchroom behavior and enforced appropriate conduct standards.
- Planned special events such as assemblies, holiday celebrations.
- Created classroom environment that was conducive to learning, including establishing rules and procedures.
- Provided individualized instruction to meet the needs of diverse learners.
- Developed and implemented lesson plans to meet the needs of a diverse student population.
- Promoted an atmosphere of mutual respect between teachers and students.
- Created safe, nurturing environment of trust and respect.
- Coordinated with special education staff to support students with special needs.
- Communicated regularly with parents and guardians regarding student progress and concerns.
- Facilitated a positive learning environment by implementing classroom management techniques.
Frontline Member Associate
Sam's Club
Birmingham, AL
02.2024 - 06.2024
- Built relationships with customers through friendly interaction and follow-up communication such as thank you notes or phone calls after a purchase was made.
- Greeted customers, answered inquiries, and directed them to the appropriate department.
- Tracked sales data on a daily basis to identify trends that could inform future decisions regarding pricing or promotions.
- Stocked shelves, rotated inventory and maintained cleanliness of store floors.
- Managed multiple tasks simultaneously while remaining organized and efficient throughout the day.
- Performed opening and closing procedures including counting money in the register drawer at the start and end of each shift.
- Processed payments for products or services rendered using cash register, credit card machine and and or other POS systems.
- Handled returns quickly while ensuring customer satisfaction was met.
- Attended staff meetings to discuss upcoming promotions or changes in store policy.
- Provided customer service by addressing customer inquiries, resolving complaints and providing product information.
Case Manager
Renew Birmingham
Birmingham, AL
05.2023 - 01.2024
- Participated in team meetings to discuss case management strategies.
- Work with community partners to develop partnerships and establish MOUs.
- Attend site visits with partners to verify the organization is a good fit for the company.
- Develop case plans for clients and assist in managing their goals, based on their needs.
- Educated clients on available community resources and how to access them effectively.
- Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance and medical care.
- Document paperwork daily.
Benefit Authorizer
Social Security Administration
Birmingham, AL
12.2022 - 05.2023
- Responsible for updating beneficiary records, making sure that payment is made to the beneficiary and preparing correspondence to beneficiaries regarding their benefits.
- Attend trainings as required.
Family Advocate
CDI Head Start
Birmingham, AL
06.2022 - 01.2023
- Recruit and enroll children and families to receive Early Head Start and Head Start services.
- Develop and maintain open channels of communication between EHS/HS, the family, and the community.
- Case Documentation.
- Resource Identification.
- Program Development.
- Community Resources.
- Case Needs Assessment.
Case Manager
Salvation Army
US, US
11.2020 - 07.2022
- Assist clients in the homeless community to become change agents in their lives while providing them with resources to achieve attainable goals.
- Keep all communication and documentation confidential between the client and worker.
- Meet with clients on weekly, bi-weekly, and monthly basis to discuss the goal process and assist them to adjust the goals as needed.
- Verify that the documentation is in place for each client served.
- Work the HMIS system for all clients entered into the shelter.
- Make necessary reports as needed.
- Advocate for the clients when needed and connect with outside resources to assist the clients with their needs for survival.
Key Holder
Old Navy
Hoover
07.2020 - 01.2021
- Assist customers with their daily purchases within the store and online as well.
- Manage the financing of the cash register.
- Make sure the area is clean and neat.
Family Service Worker
JCCEO
Birmingham, AL
02.2013 - 04.2019
- Company Overview: Jefferson County Committee for Economic Opportunity
- Recruit and enroll children and families to receive Head Start services.
- Develop and maintain open channels of communication between Head Start, the family, and the community.
- Provide training and education to families in using available resources and obtaining community services.
- Advocate for needed services in the community.
- Assist center with internal duties such as training employees of the policies and duties.
- Jefferson County Committee for Economic Opportunity
Assistant Store Manager
Birmingham, AL
12.2009 - 02.2013
- Assist management team with scheduling logistics and delegate tasks within the team.
- Keep positive communication with customers to ensure quality service is being executed.
- Account for daily transactions and report to finding to higher management.
- Manage the inventory throughout the facility and ensure proper health policies and code are being executed.
Education
M.S.W. - Social Work
Alabama A & M University
AL04-2021
B.S. - Social Work
Miles College
AL05-2010
Skills
- First Aid & CPR
- Microsoft Office
- File Management
- HR Management
- Records Management
- Community Outreach
- Family Education
- Client Advocacy
- Needs Assessment
- Case Management
- Annual Case Reviews
- Documentation and Reporting
- Problem-Solving
- Interdisciplinary Collaboration
- Crisis Intervention
- Conflict Resolution
- Social Work
- Case Planning
- Data Entry and Analysis
- Relationship Building
- Email and Telephone Etiquette
- Home Visits and Inspections
- Positive Attitude
- MS Office
- Decision-Making
- Intervention Plans
- Active Listening
- Organizational Skills
- Interpersonal Communication
- Client Assessment
- Ethical Decision-Making
- Project Management
- Problem Solving
- Attention to Detail
- Team Collaboration
- Adaptability
- Creative Thinking
- Multitasking Abilities
- Decision Making
- Time Management
- Stress Management
- Goal Setting
- Public Speaking
- Empathy and Compassion
- Adaptability and Flexibility
- Professional Demeanor
- CPR/AED
- Interpersonal Skills
- Self Motivation
- Effective Communication
- Client Needs Assessments
- Multitasking
- Certified in CPR/AED
- Excellent Communication
- Strategic Planning
- Lesson planning
- Classroom management
- Student assessment
- Parent communication
- Technology integration
- Behavior management
- Diverse learner support
- Professional development
- Data tracking
- Elementary education
- Collaborative teamwork
- Special education
- Differentiated instruction
- Empathy and patience
- Standardized tests
- Student engagement
- Problem-solving skills
- Organizational skills
- Adaptability and flexibility
- Curriculum development
- Critical thinking
- Parent-teacher communication
- Safety awareness
- Time management
- Positive reinforcement
- Cultural awareness
- Team collaboration
- Google classroom
Certification
- BLS
- CPR
- MAC
- 1st Aid
Additional Information
References available upon request
Affiliations
- Zeta Phi Beta Sorority Incorporated
- Uzuri Wuesi Malkia Incorporated
References
References available upon request.
Timeline
Elementary School Teacher
Jefferson County Schools
07.2024 - Current
Frontline Member Associate
Sam's Club
02.2024 - 06.2024
Case Manager
Renew Birmingham
05.2023 - 01.2024
Benefit Authorizer
Social Security Administration
12.2022 - 05.2023
Family Advocate
CDI Head Start
06.2022 - 01.2023
Case Manager
Salvation Army
11.2020 - 07.2022
Key Holder
Old Navy
07.2020 - 01.2021
Family Service Worker
JCCEO
02.2013 - 04.2019
Assistant Store Manager
12.2009 - 02.2013
M.S.W. - Social Work
Alabama A & M University
B.S. - Social Work
Miles College
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