Claude H. Marshall
Mebane,NC
Summary
To obtain a position that will utilize my skills and provide an opportunity for advancement.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
21
21
years of professional experience
Work History
ASSISTANT MANAGER
ctflo llc/dba RAC
01.2022 - 01.2025
- Staff Management, hiring, training, and supervising employees
- Maintaining customer’s payment schedules.
- Maintaining a positive relationship with customers
- Supports the manager by overseeing daily operations, supervising staff, and ensuring smooth workflow. While also assisting with tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
STORE MANAGER
CTMD LLC/dba RAC Summit Capital
01.2019 - 01.2022
- Maintaining a positive relationship with customers
- Ensuring compliance with labor laws, and company policies
- Managing daily activities that include opening and closing the store, preparing call logs for staff and myself to maintain constant contact with the customer.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintaining store payroll and managing store cash flow and electronic transactions.
- Managing the store in and out inventory.
- Documenting all service issues.
- Promoting sales and driving revenue.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Assisted with hiring, training and mentoring new staff members.
Account Manager
CTMD LLC/dba RAC Summit Capital Partners Services Inc
01.2009 - 01.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Delivering and retrieving customer merchandise
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Driver
ZBest Limousine Company
01.2015 - 11.2018
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Provide refreshments
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Store Manager
Aarons Sales and lease
01.2007 - 01.2009
- Managing the store in and out inventory.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Documenting all service issues.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Manager in Training/ Customer Account Manager
Aarons Sales and Lease
01.2005 - 01.2007
- Learning store policies from a manager’s standpoint.
- Assisting with setting up the appearance and inventory for the sales floor.
- Managing customer accounts include collecting payments in a timely fashion.
- Contacting customers pertaining purchases made from the store, giving customers courtesy calls along with collection calls
- Conducting in person contact with customers to keep a positive and current payment schedule.
ATM Support Representative
Bank of America
01.2004 - 01.2005
- Matching ADAP slips to ATM transactions
- Complete basic level reporting and ATM deposit verification.
- Communicating with internal customers and business partners.
Education
Course - Finance/Business Management
Baltimore City College
Baltimore, MD01.2003
No Degree - General Studies
Titchfield High School
Portland , Jamaica01.1985
Skills
- Microsoft Outlook
- Microsoft Word
- Excel
- Payroll Systems
- Check Systems
- Banking Systems (ADAP, Match Maker II, ATM)
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Staff training and development
- Problem-solving
- Time management
Awards
- SILVER AWARD, CTMD, 2011-01-01
- GOLD AWARD, CTMD, 2012-01-01
- PLATINUM CLUB REVENUE RECOGNITION, 2013-01-01
- DIAMOND CLUB REVENUE RECOGNITION, 2014-01-01
Timeline
ASSISTANT MANAGER
ctflo llc/dba RAC
01.2022 - 01.2025
STORE MANAGER
CTMD LLC/dba RAC Summit Capital
01.2019 - 01.2022
Driver
ZBest Limousine Company
01.2015 - 11.2018
Account Manager
CTMD LLC/dba RAC Summit Capital Partners Services Inc
01.2009 - 01.2019
Store Manager
Aarons Sales and lease
01.2007 - 01.2009
Manager in Training/ Customer Account Manager
Aarons Sales and Lease
01.2005 - 01.2007
ATM Support Representative
Bank of America
01.2004 - 01.2005
Course - Finance/Business Management
Baltimore City College
No Degree - General Studies
Titchfield High School
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