Claude Keith
Manorville,NY
Summary
Veteran Air Traffic Control manager with 24 years in tower, approach and departure control. Skilled in critical thinking and decision-making.
Familiar with FAA procedures and planning.
Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities.
Proficient with Excel.
Skilled in public relations.
Experience with purchasing including supply chain management and collaboration.
Overview
26
26
years of professional experience
Work History
Air Traffic Manager
Midwest Air Traffic Control Services, Inc
Westhampton Beach, NY
09.2021 - Current
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Air Traffic Control Supervisor
FAA
Westbury, NY
11.2019 - 09.2021
- Effectively communicated with pilots by clearly speaking, enunciating properly and actively listening.
- Researched continually to stay up to date on new FAA rules and policies.
- Kept department efficient and compliant by proactively managing schedules and daily operations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Air Traffic Control Supervisor
FAA
Knoxville, TN
08.1998 - 11.2019
- Effectively communicated with pilots by clearly speaking, enunciating properly and actively listening.
- Researched continually to stay up to date on new FAA rules and policies.
- Monitored weather conditions, aircraft position reports, aeronautical information and navigational charts to evaluate flight progress.
- Evaluated progress of flights by monitoring aircraft positions, aeronautical information, navigational charts and weather conditions.
- Alerted airport response personnel to crisis situations and handled incoming medical and other emergency landings.
- Checked weather reports and delivered updates to pilots in preparation for diversion to other airports.
- Issued landing and takeoff instructions to pilots at airport with approximately 600 daily flights.
- Developed flight plans and reported on airport conditions and turbulence forecasts.
- Assisted with flight plans accounting for aircraft performance, aircraft loading, e-route wind, turbulence forecasts and airport conditions.
- Kept department efficient and compliant by proactively managing schedules and daily operations.
- Set department quality standards and directed daily operations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education
Accounting
Pellissippi State Community College
Knoxville, TNSome College (No Degree) - Accounting and Business Management
The University of Tennessee - Knoxville
Knoxville, TNSkills
- Planning & Organizing
- Team Management
- People Skills
- Supervision & Leadership
- Relationship Building
- Training & Development
- Radar and Computer Usage
- FAA Regulations
- Reporting and Documentation
- Organizational Skills
- Conflict Resolution
- Critical Thinking
- National security regulations
Additional Information
Experience in drone operations (UAS) and COA authorizations. Working knowledge of the LAANCE system and have been involved in establishing and approving UAS operating altitudes around airport environments.
Experience conducting Operational Skills Assessments (OSA's) and validating them.
Experience conducting and participating in Internal compliance verification (ICV) and external compliance verification (ECV).
lead management member of letter of agreements (LOA) and standard operating procedures (SOP) changes between multiple facilities, including a change of airspace.
Completed Labor Management Relations (LMR) class and have experience working with labor and discipline cases.
Timeline
Air Traffic Manager
Midwest Air Traffic Control Services, Inc
09.2021 - Current
Air Traffic Control Supervisor
FAA
11.2019 - 09.2021
Air Traffic Control Supervisor
FAA
08.1998 - 11.2019
Accounting
Pellissippi State Community College
Some College (No Degree) - Accounting and Business Management
The University of Tennessee - Knoxville
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