Claude Michael
Dallas
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
37
37
years of professional experience
Work History
Director, Implementations Owner
NASCO
09.2022 - 03.2025
- Managed multiple implementations with oversight of joint delivery activities across NASCO, BCBS Plans, and vendors to ensure accurate and on-time delivery of product implementations, including the establishment and oversight of ongoing steady state support
- Mentored Project Managers to develop their skillsets toward their career goals
Program Director, CMS VIES Contract
National Government Services
03.2022 - 09.2022
- Responsible for building and maintaining our relationship with the Centers for Medicare & Medicaid Services (CMS) through the management and delivery of our Statement of Work deliverables
Senior Director, Program Management, Government Healthcare Services
Conduent
04.2021 - 01.2022
- Brought in to stand up a new program management office to oversee the successful delivery of enterprise implementations
- Changed the culture by setting expectations regarding the use of standard processes, templates, and tools while re-focusing the governance structure at the project, program, and portfolio levels
- Team buildout centered on getting the right skills in the right roles at the right cost
Senior Account Executive, Florida Blue
NASCO
01.2015 - 03.2021
- Had responsibility for the management and delivery of the portfolio book of business
- Managed the business through start-up, implementation & migration, transition to steady state, and into new growth opportunities
- Interfaced and worked with all levels of leadership from C-Suite to lower-level management, both internally and with the customer, to ensure that business objectives were met
Senior Manager, Migrations
NASCO
12.2013 - 12.2014
- Had direct oversight of migration activities across all customer Plans
- Worked with the program offices and customer stakeholders to ensure migration activities were completed timely, within budget and within scope
- Assisted with the escalation and resolution of issues as needed
Program Manager – Anthem MI10 Migrations Program Office
NASCO
01.2012 - 11.2013
- Brought needed structure by focusing the team and leveraged organizations on communication, schedule, and risk & issue management to complete the customer’s system migrations successfully
Program Manager/Team Leader – Healthcare (HC) Global Delivery EPEO
HP Enterprise Services / EDS
03.2010 - 12.2011
- Supported the Enterprise Program Excellence Office providing insight to standard processes, procedures, and templates
- Had people care responsibility for 20 project managers supporting 4 different clients, working with account leadership to fill project and program management staffing needs
- Developed and instituted the University of Healthcare concept from a high-level set of requirements that included program coordination, communication processes, and tools for training, retooling and developing our application, ITO, PM and BA resources to align with our workforce demand signals
Program & Project Management Practice Lead – HC Leveraged Delivery
HP Enterprise Services / EDS
04.2009 - 02.2010
- Worked with other organizations to ensure the appropriate level of program and project management processes, standards, and governance were implemented across the HC Industry accounts
- Established a PPM Forum to share PPM information and develop a sense of community with the PPM practitioners
Program Manager – Applications Services Engineering & Portfolio
EDS
10.2006 - 03.2009
- Developed and implemented standards around project management, governance, and change management that were ultimately used as the standard across sister organizations
- Led a small team that provided leveraged project management support to 13 Offerings across 4 Service Lines
Quality Manager – Program Safeguard Contract
EDS
11.2003 - 09.2006
- Directed the QA Team and subcontractor in the maintenance of the quality management system to ensure its continual effectiveness in allowing our staff to deliver quality products and services
- Ensured that each task order was properly prepared to successfully complete their registration and surveillance audits
Task Order Program Director – Florida Benefit Integrity Support Center
EDS
01.2005 - 01.2006
- Supported the procurement of the new contract, management of the workload transition, hiring of staff, build out of office space, and startup activities during an extremely compressed implementation period
- Once operational, interfaced with the client, State partners, and subcontractor to ensure all contract requirements were met
- This position was held in conjunction with my role as Quality Manager
Program Manager – Global Operations Solutions Delivery
EDS
09.2002 - 10.2003
- Implemented both regional and global projects leveraging resources from multiple teams and geographies to define, design, and implement global solutions
- Projects focused on Supplier Service Excellence, Global Metrics, Global Operational Facts, and Enterprise Reporting
Account Operations Manager - NHIC
EDS
06.2001 - 08.2002
- Responsible for the day-to-day operations in support of the client’s claims processing business at five sites in California and Massachusetts
- Had direct responsibility for all project work
- Implemented a quarterly review process to audit the team’s use of standard practices and tools
Program Manager – Information Solutions South West
EDS
01.2000 - 05.2001
- Identified, developed, and integrated standard project management processes and procedures across 58 accounts in the ISSW region
- Supported 10 regional client delivery managers and their account managers during all phases of the client relationship development process
- This included providing project management expertise for the sales process, developing complete delivery project plans, assessing delivery performance, and providing input for the development of corrective action plans
Senior Project Planning Specialist
NHIC
04.1998 - 12.1999
- Developed, installed, and managed a Project Management Office to oversee project-related work at multiple client sites across 3 states and the central support team
- Developed a standard set of processes and tools that assisted team members to incorporate standard project management practices
Account Manager - Blue Cross Blue Shield of Texas
EDS
04.1997 - 03.1998
- Responsible for all contract administrative duties that included payment invoicing, performance reporting, and contract change management
- Directly managed all aspects of the transition of Washington, D.C., and Delaware Medicare Part B workloads to the MCS under the BCBSTX contract
Systems Analyst / Systems Engineer / Team Lead
EDS
11.1987 - 03.1997
- Established the foundation of my IT career by learning the basics of the business supporting multiple clients through daily helpdesk support, coding system changes, setup and monitoring of model office and production cycles, planning and managing workload transition, and leading IT support teams
Education
B.S. - Computer Science
Harding University
Searcy, ArkansasGlobal Project Management Excellence Program -
EDS
Plano, TexasProject Management Professional (PMP) Certification -
Project Management Institute
Newtown, PennsylvaniaSkills
- Program/project management
- Stakeholder engagement
- Process improvement
- Team building
- Analytical thinking
Timeline
Director, Implementations Owner
NASCO
09.2022 - 03.2025
Program Director, CMS VIES Contract
National Government Services
03.2022 - 09.2022
Senior Director, Program Management, Government Healthcare Services
Conduent
04.2021 - 01.2022
Senior Account Executive, Florida Blue
NASCO
01.2015 - 03.2021
Senior Manager, Migrations
NASCO
12.2013 - 12.2014
Program Manager – Anthem MI10 Migrations Program Office
NASCO
01.2012 - 11.2013
Program Manager/Team Leader – Healthcare (HC) Global Delivery EPEO
HP Enterprise Services / EDS
03.2010 - 12.2011
Program & Project Management Practice Lead – HC Leveraged Delivery
HP Enterprise Services / EDS
04.2009 - 02.2010
Program Manager – Applications Services Engineering & Portfolio
EDS
10.2006 - 03.2009
Task Order Program Director – Florida Benefit Integrity Support Center
EDS
01.2005 - 01.2006
Quality Manager – Program Safeguard Contract
EDS
11.2003 - 09.2006
Program Manager – Global Operations Solutions Delivery
EDS
09.2002 - 10.2003
Account Operations Manager - NHIC
EDS
06.2001 - 08.2002
Program Manager – Information Solutions South West
EDS
01.2000 - 05.2001
Senior Project Planning Specialist
NHIC
04.1998 - 12.1999
Account Manager - Blue Cross Blue Shield of Texas
EDS
04.1997 - 03.1998
Systems Analyst / Systems Engineer / Team Lead
EDS
11.1987 - 03.1997
Global Project Management Excellence Program -
EDS
Project Management Professional (PMP) Certification -
Project Management Institute
B.S. - Computer Science
Harding University
Similar Profiles
Robert (Bob) BollsRobert (Bob) Bolls
Senior IT Architect at NASCOSenior IT Architect at NASCO
Naoufal BoutalebNaoufal Boutaleb
Technician at NascoTechnician at Nasco
Jérémie TIOYEJérémie TIOYE
Ouvrier polyvalent at NASCOOuvrier polyvalent at NASCO