Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Claude Scates

Jacksonville,FL

Summary

Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective Ramp Agent using top-notch skills in [Skill] and [Skill]. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals. Proficient Ticketing Agent effective at reserving tickets, resolving booking problems, and giving top-notch service to all guests. Strong problem-solver with organized approach and excellent communication skills. Looking for challenging position with potential for career growth.

Overview

2
2
years of professional experience

Work History

Ramp Agent/Ticket Agent

AMR American Airline
Jacksonville, FL
04.1986 - 05.1987
  • Followed safety procedures such as using reflective gear while working on the ramp.
  • Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Organized baggage carts for loading onto planes accurately according to airline specifications.
  • Collected, sorted and checked baggage tags against flight lists.
  • Coordinated day-to-day schedules, tasks and positions for ground crew.
  • Processed necessary paperwork related to cargo shipments including customs documents.
  • Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
  • Maintained accurate records of all GSE used throughout shift.
  • Assisted passengers in finding their lost luggage at baggage claim areas.
  • Prepared detailed reports summarizing activities performed during shift.
  • Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
  • Assisted customers with ticket purchases, trip planning, pricing and scheduling.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with ticketing inquiries and purchase of tickets.
  • Provided customer service to passengers at the ticket counter, including checking in luggage and issuing boarding passes.

Gas Station Attendant

Scates Exxon
Jacksonville, Fla
08.1985 - 06.1986
  • Maintained cleanliness of the store, including floors, shelves, counters and windows.
  • Greeted customers, answered questions and provided assistance with purchases.
  • Operated cash register to process customer transactions accurately and efficiently.
  • Collected payments for dispensed gas and tendered change or receipts to customers.
  • Provided excellent customer service by responding quickly to customer inquiries or complaints.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Monitored fuel pumps to ensure proper functioning and safety regulations were followed.
  • Responded promptly to emergency situations such as spills or fires according to company protocols.
  • Washed windshields and checked fluid levels and air pressure as courtesy to customers.
  • Inspected vehicle fluids such as transmission fluid, brake fluid, coolant levels, power steering fluid.
  • Checked tires for pressure, tread depth and wear patterns during tire rotations or other services requested by customers.
  • Completed regular maintenance tasks such as changing air filters and oil changes on vehicles.
  • Collected cash payments from customers or charged purchases to credit cards.
  • Answered customers' questions and addressed complaints in person and via phone.

Aviation Ordnanceman

United States Navy, USN
Jacksonville, FL
01.1983 - Sept1993
  • Maintained and repaired armament, ammunition, and related equipment in accordance with technical orders.
  • Inspected aircraft components for defects to ensure safe operation of aircrafts.
  • Repaired electrical systems on aircrafts including wiring harnesses and circuit boards.
  • Conducted routine maintenance on aircraft weapons systems such as loading, unloading, testing, inspecting, and arming and disarming munitions.
  • Operated ground support equipment such as tow tractors, cranes, hoists, tugs and forklifts.
  • Organized and maintained inventory of ordnance materials in a secure manner.
  • Performed safety checks on all aviation-related equipment prior to use or operation.
  • Provided guidance to other personnel regarding proper handling of explosives and hazardous materials.
  • Assisted in the preparation of flight plans for flights involving ordnance delivery or drop operations.
  • Assisted in rigging aerial delivery systems for cargo drops from low altitude platforms.
  • Supervised the installation of air-to-air missiles onto combat aircrafts.
  • Installed pylons and racks used for carrying external stores on military aircrafts.
  • Inspected ordnance items before they were loaded onto an aircraft.
  • Participated in preflight inspections to ensure that all weapon systems were operational.

Education

Basic Aviation Theory

Aviation Ordnance A School
Millington, TN
07-1983

High School Diploma -

Jean Ribault High School
Jacksonville, FL
06-1982

Skills

  • Team Leadership
  • Safety Procedures
  • Problem-Solving
  • Safety Procedures Compliance
  • Dependable and Responsible
  • Security Awareness
  • Quality Control
  • Inquiry Response
  • Customer Service
  • Workload Management
  • New Agent Training
  • Ramp Checklist Completion
  • Crew Assistance

Accomplishments

  • Navy Alcohol and drug safety action program. Weapons Elevator Operator Training. Class A Technical School and C School. AW SW, (AWSE) (OHE) certification. National Defense Medal, Navy and Marine Corps Medal. Mertorious Service Medal.Past Master Certificate.

Affiliations

  • Model building work on an repair appliance.

Timeline

Ramp Agent/Ticket Agent

AMR American Airline
04.1986 - 05.1987

Gas Station Attendant

Scates Exxon
08.1985 - 06.1986

Aviation Ordnanceman

United States Navy, USN
01.1983 - Sept1993

Basic Aviation Theory

Aviation Ordnance A School

High School Diploma -

Jean Ribault High School
Claude Scates