Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Claude Simmons

Middle River,MD

Summary

Upbeat and friendly Customer Advocate with 20 years of customerexperience. Talented multitasker with good prioritization, planning and conflict resolution skills. Flexible and attentive with passion for customer support. Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Advocate

Carvana
09.2022 - Current
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • Listened to customers in actively to assess issues and provide accurate information.
  • Contacted outside providers on behalf of customers to help solve problems.
  • Developed strong relationships with clients, promoting trust and loyalty through excellent service.
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Generated higher customer loyalty by consistently meeting or exceeding service-level agreements and performance metrics.

Amazon Deliver Driver

Amazon
09.2020 - 09.2022
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.

Assistant Manager

Walmart
05.2011 - 05.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Education

Diploma - Basic

Dulaney High School
Timonium, MD
05.1996

Skills

Customer driven

Efficient transparent

Certification

Maryland notary

Timeline

Customer Advocate

Carvana
09.2022 - Current

Amazon Deliver Driver

Amazon
09.2020 - 09.2022

Assistant Manager

Walmart
05.2011 - 05.2021

Diploma - Basic

Dulaney High School

Similar Profiles

CREATE PROFILE
Claude Simmons