Claude Smith

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Communicated with customers to identify needs and expectations.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Verified accuracy of customer account information and updated when necessary.
• Used exceptional communication to connect with customers, assess needs and present solutions.
• Took ownership of customers issues to follow problems through to resolution.
• Directed customers to appropriate departments for additional support.
• Identified customer issues with products or services, investigated causes and initiated resolutions.
• Responded to customer calls and emails to answer questions about products and services.
• Kept accurate records to document service actions and discussions.
• Responded to customer inquiries via phone, email and web-based platforms.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Navigated multiple computer systems and applications to find information.
• Logged call information and solutions provided into internal database.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Maintained and managed customer files and databases.
• Resolved concerns with products or services to help with retention and drive sales.

As a Remote Management Center Associate my responsibilities included:

• Assisting Daily parkers with prices and availability.
• Refunds & Reimbursements
• Communication with Project Managers & Property Management
• Assisting daily parkers with entry & exit of garage.
• Claims reports for damaged cars
• camera surveillance
• Increased customer service success rates by quickly resolving issues.
• Volunteered to help with special projects of varying degrees of complexity.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Completed daily logs for management review.