CLAUDEAN BURNETT
PACOIMA,CA
Summary
Versatile professional with a proven track record in project management and customer service honed at Kaiser Permanente. Expert in EMR systems, benefit analysis, operational efficiency, and problem-solving skills. Organized, self-motivated, hardworking, team player. Skilled in leading diverse teams and training stakeholders.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Notary Public
Self Employed Services
06.2012 - Current
- Administered oath to document signers to obtain affirmation of truth.
- Enhanced client satisfaction by providing efficient notary services and maintaining a high level of professionalism.
- Checked documents for accuracy and correct signing before notarizing.
- Drafted and executed notarial affidavits in accordance with applicable laws.
Consultant/ Sr. Business Analyst
Kaiser Permanente
06.2011 - 10.2022
- Provided project and support services and operational expertise for the System, Solutions and Deployment (SSD) Ambulatory and Data Accuracy Unit Teams
- Provided expert technical leadership to medical group management,physicians and department staff in such areas as scheduling, work flow, data flow and Kaiser organization guidelines
- Developed project proposal, recommendations, implementation plans, communication packages, performance measurement tools, and training materials related to assigned projects
- Researched, validated, facilitated the remediation of discrepancies in members' medical records
- Assigned to provide maintenance and updates to KP's EpicCare electronic medical records (EMR) system-HealthConnect
- Trained physicians and medical staff how to manage new applications in HealthConnect
Class Instructor
MEND
05.2011 - 08.2012
- Class Instructor (part-time evenings) for five to ten students at Meet Each Need with Dignity (MEND) community non-profit organization
- Facilitated computer level two classes including MS Word, Excel,, and PowerPoint
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Boosted students'' critical thinking skills through stimulating class debates and problem-solving activities, leading to improved overall academic performance.
Benefit Analyst
Blue Shield of California
11.2010 - 12.2010
- Temporary position in the Product Development Department
- Task included updating the Benefit Line Matrix for 2011 and performing demographic research for Blue Shield of California Individual and Family Plans (IFP)
Benefit Analyst-Trainer/ Sr. Project Manager
Kaiser Permanente
09.2006 - 08.2010
- Technical Trainer for benefit configuration analysts, sales and marketing representatives, and contract analyst for the Benefit Enhancement Tracking System (BETS)
- Multi-region trainer for employees in regions outside of California including Ohio, Northwest USA, Hawaii, and Mid-Atlantic states
- Created system documentation, curriculum, facilitator's guides, participant guides, lesson plans, job aids, and PowerPoint presentations to support training activities
- Assisted and supported validation of system test scripts and regional deployments
- Created project plans for training and user guide dissemination
QA Lead Supervisor/HealthConnect Benefits Team
Kaiser Permanente
11.2004 - 09.2006
- Dual Reporting relationship that included work for an operational unit-Benefit Systems Management and a project team for the implementation of KP's electronic medical records system-HealthConnect
- Provided leadership direction and supervisory responsibility for the operational unit in accordance with the Health Plan's overall strategic goals and the direction pf the BSM Department
- Coordinated and completed project plans for Annual Benefit changes for the Southern California Region's Foundation System
- Researched, created, documented, and developed policy and procedures for the HCBT
- Managed, approved and administrated all policy and procedure content on HCBT website
Customer Consultant
CIGNA Healthcare
02.2000 - 11.2004
- Handled quality of service, quality of care, regulatory issues, expedited appeals, and claims complaints for the Grievance and Appeals Operations Department
- Handled all appeals and complaints within the regulatory timeline guidelines of the states of California, Washington, Oregon, Colorado, Arizona, Florida and Utah
Education
Bachelor of Arts, Sociology - Sociology
California State University
Northridge, CAMaster of Public Administration (MPA) - Public Administration
California State University
Northridge, CASkills
- Technical Trainer
- Customer Service Consultant
- Project Management
- Benefit Analyst
- Lead/ Supervisor
- Health Benefits Specialist
- EMR Benefit Engine Specialist
- Mobile Notary Services
Certification
CompTia Technical Trainer Certification-CTT+
Life Office Management Association (LOMA) Certificate in Life and Health Insurnce
Timeline
Notary Public
Self Employed Services
06.2012 - Current
Consultant/ Sr. Business Analyst
Kaiser Permanente
06.2011 - 10.2022
Class Instructor
MEND
05.2011 - 08.2012
Benefit Analyst
Blue Shield of California
11.2010 - 12.2010
Benefit Analyst-Trainer/ Sr. Project Manager
Kaiser Permanente
09.2006 - 08.2010
QA Lead Supervisor/HealthConnect Benefits Team
Kaiser Permanente
11.2004 - 09.2006
Customer Consultant
CIGNA Healthcare
02.2000 - 11.2004
Bachelor of Arts, Sociology - Sociology
California State University
Master of Public Administration (MPA) - Public Administration
California State University
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