Claudean Williams
Savannah,TN
Summary
Experienced correctional professional prepared for senior responsibilities. Proven track record in maintaining safety, enforcing regulations, and managing complex situations. Strong focus on team collaboration and achieving results, with dependable adaptability to changing needs. Skilled in conflict resolution, crisis management, and operational oversight, with reliable and disciplined approach valued by employers.
Knowledgeable Security Threat Group (STG) with extensive experience in maintaining secure and safe environments. Adept at conflict resolution and ensuring compliance with established protocols. Demonstrated leadership in team management and critical incident response.
Overview
21
21
years of professional experience
Work History
Senior Correctional Officer
Corecivic Inc.
08.2023 - Current
- Supervised daily operations to ensure compliance with facility regulations and safety protocols.
- Conducted regular inspections to identify security vulnerabilities and implemented corrective measures.
- Mentored new officers, enhancing team performance and fostering a culture of accountability.
- Resolved conflicts among inmates using de-escalation techniques, maintaining order within the facility.
- Developed training materials for new hires, improving onboarding efficiency and knowledge retention.
- Analyzed incident reports to identify trends and recommend policy adjustments for improved safety.
- Assisted in coordinating transportation arrangements for court appearances, medical appointments, and inter-facility transfers for inmates.
- Provided crisis intervention during emergencies, utilizing de-escalation techniques to maintain a calm environment.
- Contributed to the successful completion of mandatory audits by maintaining accurate records and ensuring compliance with state regulations.
- Mentored junior correctional officers, sharing best practices in effective inmate management strategies.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Completed intake paperwork, fingerprints, and searches.
- Interviewed inmates to obtain information and assess needs.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Conducted security checks of inmates and living areas.
- Supervised inmates during meals, recreation and other activities.
- Assisted in intake and release of inmates.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Established positive working relationships and maintained boundaries with resident offenders.
- Interviewed inmates to obtain information and evidence.
Youth Correctional Officer
Hollis Academy Inc.
11.2023 - 01.2024
- Supervised daily activities of youth residents to ensure safety and compliance with facility regulations.
- Implemented behavior management strategies to de-escalate conflicts and promote positive interactions among residents.
- Conducted regular inspections of living areas to maintain cleanliness and ensure adherence to health standards.
- Monitored resident progress, documenting behavioral changes and recommending adjustments to treatment plans as necessary.
- Established rapport with residents, promoting trust and open communication to support their emotional well-being.
- Oversaw daily activities within the correctional facility while maintaining appropriate levels of supervision for each assigned unit or area.
- Improved facility safety by conducting regular security checks, monitoring inmate behavior, and addressing potential conflicts proactively.
- Maintained a secure environment for both staff and inmates by enforcing facility rules and regulations consistently and fairly.
- Participated in ongoing professional development opportunities to stay current with best practices in youth corrections work.
- Responded effectively to emergencies and incidents within the facility, ensuring the safety of all individuals involved.
- Provided support to at-risk youth through mentoring, counseling, and role modeling, leading to positive behavioral changes.
- Established strong rapport with incarcerated youth based on trust and respect while setting clear boundaries regarding acceptable behaviors.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Completed incident reports when disorder or violence occurs.
- Supervised 30 inmates during mealtime and recreational time.
- Responded to emergency situations and de-escalated hostile confrontations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Documented inmate behavior and activities in logbooks.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Conducted security checks of inmates and living areas.
- Supervised inmates during meals, recreation and other activities.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Established positive working relationships and maintained boundaries with resident offenders.
Correctional Officer
Corecivic Inc.
04.2019 - 08.2023
- Supervised inmate activities to ensure compliance with facility regulations and safety protocols.
- Conducted regular inspections of premises to identify security vulnerabilities and maintain order.
- Trained new officers on operational procedures, safety measures, and effective communication techniques.
- Monitored inmate behavior to prevent disturbances, ensuring a safe environment for staff and inmates alike.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Observed behavior of residents individually and in groups.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Improved compliance with state and federal regulations by updating and enforcing facility policies.
- Maintained detailed records of inmate behavior and activity, contributing to facility security.
- Promoted inmate welfare by monitoring and addressing health concerns promptly.
- Enhanced facility safety by conducting regular and thorough cell inspections.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Documented inmate behavior and activities in logbooks.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Conducted security checks of inmates and living areas.
- Supervised inmates during meals, recreation and other activities.
- Assisted in intake and release of inmates.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Established positive working relationships and maintained boundaries with resident offenders.
Resident Assistant
The Ranch Treatment Center
12.2018 - 05.2019
- Facilitated conflict resolution between residents to foster a positive living environment.
- Organized and led educational programs to enhance resident engagement and community involvement.
- Developed and implemented safety protocols to ensure compliance with university policies.
- Mentored new resident assistants, providing guidance on best practices and operational procedures.
- Analyzed feedback from residents to refine programming initiatives for continuous improvement.
- Coordinated emergency response plans, ensuring preparedness for various campus incidents.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Assisted residents in preparing for activity and social programs.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
- Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
- Increased participation in residence hall activities by creating engaging promotional materials and advertising campaigns.
- Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
- Supported academic success with establishment of study groups and tutoring sessions.
- Ensured safe living environment, conducting regular safety checks and promptly addressing any violations.
- Improved resident satisfaction with prompt and empathetic resolution of conflicts and concerns.
- Maintained detailed records of incidents and resolutions, contributing to overall improvement of dormitory policies.
- Enhanced communication skills by mediating disputes and facilitating discussions between residents.
- Cultivated leadership among residents by encouraging participation in student governance and volunteer opportunities.
- Streamlined move-in and move-out processes, making transitions smoother and more efficient for residents.
- Promoted health and wellness through coordination of workshops and activities that focused on mental, physical, and emotional well-being.
- Developed valuable life skills in residents, including time management, conflict resolution, and effective communication.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Provided crisis management and intervention during emergency situations.
- Enforced policies and safety standards through building and room rounds.
- Developed, implemented and monitored residential policies and procedures.
Front Desk Receptionist
Buffalo Valley Rehab Inc.
04.2018 - 12.2018
- Managed front desk operations, ensuring efficient guest check-in and check-out procedures.
- Coordinated appointment scheduling, optimizing office workflow and minimizing wait times.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Streamlined communication between departments, enhancing collaboration and information flow.
- Implemented improved filing systems for better document management and retrieval efficiency.
- Developed standard operating procedures for front desk tasks, increasing consistency in service delivery.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Greeted visitors warmly, creating positive first impression of organization.
- Organized and maintained files and records to ensure up-to-date documentation.
- Provided basic technical support for front office equipment, minimizing downtime.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Compiled information from files and research to satisfy information requests.
Front Desk Manager
Best Western Hotel
01.2018 - 03.2018
- Oversaw daily front desk operations, ensuring seamless guest check-in and check-out processes.
- Implemented new reservation management system, improving booking accuracy and reducing guest wait times.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty towards hotel services.
- Developed staff schedules to optimize coverage during peak hours, improving team performance and response times.
- Collaborated with housekeeping and maintenance teams to ensure rooms met quality standards for guest arrivals.
- Monitored inventory of supplies, coordinating orders to maintain adequate levels for front desk operations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Checked guests in out of hotel, made reservations, and processed payments.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Attended staff meetings and brought issues to attention of upper management.
- Resolved guest complaints by addressing issues with rooms promptly.
- Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Optimized room inventory management, resulting in reduced overbooking occurrences.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Supported revenue management strategies by closely monitoring occupancy rates and adjusting room pricing accordingly.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Implemented successful strategies to increase customer satisfaction.
- Evaluated and promptly resolved lodging facility operational issues.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Direct Support Professional
Buffalo Valley
05.2005 - 01.2016
- Supported daily living activities, fostering independence in individuals with disabilities.
- Assisted clients in personal care routines, ensuring comfort and dignity.
- Implemented behavior management techniques to promote positive interactions.
- Collaborated with interdisciplinary teams to develop customized support plans.
- Trained new staff on best practices for client engagement and safety protocols.
- Monitored client progress, adjusting strategies to enhance effectiveness of care.
- Advocated for clients' needs, facilitating access to community resources and services.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Supported clients in managing their finances and personal administration, fostering greater independence.
- Liaised with healthcare professionals to coordinate care, ensuring comprehensive support for clients.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
- Implemented behavior management plans to address challenging behaviors, promoting safe environment for all.
- Enhanced communication skills of non-verbal clients using alternative communication devices.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
- Monitored and reported changes in clients' health and well-being, enabling timely interventions.
- Provided emotional and practical support to individuals, fostering positive and supportive living environment.
- Advocated for clients' needs and rights in various settings, enhancing their quality of life.
- Organized and participated in recreational activities, contributing to vibrant community life for residents.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Developed strong rapport with clients, facilitating trust-based relationship for effective support.
- Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
- Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Transported clients to and from medical appointments with safety and efficiency.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Scheduled daily and weekly care hours for client caseload.
- Liaised with key accounts to deliver targeted administrative household support.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire family's schedule and organized events.
- Maintained clean, safe, and well-organized patient environment.
Education
High School Diploma -
Lewis County High School
Hohenwald, TNSkills
- Inmate supervision
- Restraint techniques
- Security protocols
- Policy enforcement
- Correctional facility procedures
- Observation
- File and record maintenance
- Surveillance
- First aid training
- Facility security
- Staff management
- Records management
- Security equipment maintenance
- Belongings inspection
- First aid and CPR certified
- Radio communication
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Safety and security
- Organizational skills
- Active listening
- Effective communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Presentation Skills
- Developed 2 instruction manuals for different areas worked
Timeline
Youth Correctional Officer
Hollis Academy Inc.
11.2023 - 01.2024
Senior Correctional Officer
Corecivic Inc.
08.2023 - Current
Correctional Officer
Corecivic Inc.
04.2019 - 08.2023
Resident Assistant
The Ranch Treatment Center
12.2018 - 05.2019
Front Desk Receptionist
Buffalo Valley Rehab Inc.
04.2018 - 12.2018
Front Desk Manager
Best Western Hotel
01.2018 - 03.2018
Direct Support Professional
Buffalo Valley
05.2005 - 01.2016
High School Diploma -
Lewis County High School