Claudeia Outland

Housekeeping Assistant Manager

Bennington Properties

Sunriver, OR

05.2014 - Current

Developed and implemented operational policies and procedures to ensure efficient business operations.
Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
Implemented systems for tracking operational performance metrics.
Oversaw inventory management activities including ordering supplies as needed.
Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
Prepared reports summarizing operational results against established goals and objectives.
Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
Monitored team progress towards achieving milestones set forth in project plans.
Investigated customer complaints related to product and service quality or delivery issues.
Conducted regular audits of employee performance and provided feedback on areas of improvement.
Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
Collaborated with other managers across the organization to develop strategies that support overall company objectives.
Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
Hired and onboarded team members to meet immediate and expected demand.
Oversaw staff training and development programs, equipping employees with necessary skills and knowledge.
Managed team of XX employees, conducting performance evaluations and facilitating professional development.