CLAUDE MARLENE KUETCHE DJOUKA
.
Portland,OR
Summary
Detail oriented leader, performance focused and multifaceted professional with experience in Banking, accounting, control, administrative support and whole sale industries. Adept at combining knowledge, skills, and experience to enhance business performance. Proven ability to manage multiple projects accurately and effectively, with strong teamwork and leadership capabilities. Thrives in dynamic environments and demonstrates exceptional problem-solving skills.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Store Floater
NEW SEASONS MARKET
09.2022 - Current
- Trained to work in every department across the store, providing coverage and support where needed
- Follow all policies, applicable food and work safety laws and procedures specific to each department
- Support front end operations with cash handling
- Inventory
- Customer service: assist customers with product selections, share product knowledge and making suggestions and recommendations
- Accurately received and scanned vendor deliveries, returns and credits into the corresponding inventory management software
- Support food production departments
- Online shopper
Internal Control Officer
DEKAP LAH SA
07.2020 - 06.2022
- Maintained financial stability by implementing efficient financial controls, following internal control procedures, and ensuring respect for procedures, manuals, and internal rules.
- Performed unexpected controls, and conducted investigations.
- Made recommendations and suggestions when necessary to enhance operational efficiency.
- Ensured compliance with law and financial regulations; educated and created awareness of current and new regulations, requirements, and practices that led to a significant increase in productivity.
- Reduced instances of fraud and error by establishing robust monitoring systems and ensuring strict adherence to company policies.
- Continuously improved the effectiveness of the organization''s internal controls system through ongoing monitoring, evaluating, and updating procedures as necessary.
- Improved internal control processes by conducting thorough risk assessments and implementing effective recommendations.
- Facilitated open communication between management and staff regarding internal control matters, promoting transparency in decision-making processes.
- Played a critical role in safeguarding company assets by proactively identifying potential risks and taking appropriate measures to mitigate them before they could materialize into significant losses.
Call Center Supervisor
Interstis
02.2017 - 07.2020
- Monitored day to day operations
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
Accounts Receivable
Congelcam
09.2017 - 02.2019
- Improved financial reporting accuracy by reconciling accounts receivable ledger to the general ledger monthly.
- Supported audit preparation efforts by compiling relevant documents and addressing auditor inquiries promptly.
- Assisted in budget preparation, enabling better financial planning and resource allocation.
- Strengthened internal controls related to accounts receivable management, reducing errors and improving accountability.
- Streamlined the accounts receivable process by implementing efficient billing and payment tracking systems.
- Ensured compliance with internal controls and GAAP requirements while managing accounts receivable activities.
- Assisted in annual audits, compiling relevant data and records related to accounts receivable activities.
Internship Student
AFRILAND FIRST BANK
03.2017 - 08.2017
- Trained to know all bank products
- Assessment of banking operations, definition of banking key terms, requirements to open an account, bank regulations and policies, treatment of bank checks
- Training in every control department: knowing the different levels of controls and types of controls
- Customer service
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Developed professional skills through hands-on experiences, including time management and effective communication.
Internship Student
FINANCIAL HOUSE SA
08.2016 - 10.2016
- General knowledge of banking operations in different departments
- opening accounts
- Processed incoming and outgoing mail for office staff as directed
- Customer service
- Learned tenets of professional office behavior and thoughtful collaboration
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
Administrative Assistant
EURO BUSINESS SARL
06.2013 - 06.2016
- Assisted with general administrative tasks and projects, resulting in a positive impact on the company overall performance
- successfully managed the day to day operations of a busy office, including organizing meetings, filing, and other administrative duties resulting in an overall increase in the company's performance
- maintained accurate records for all office activities and transactions
- Processed invoices for payments, maintained an organized system of documents
- sort and distribute office mail and recorded incoming shipments
- worked as a liaison and point of communication between director and 20+ employees
- Provided excellent customer service
- Organized weekly meetings and appointments/ travel arrangements without conflict
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
Bachelor's degree - Business Administration and Management
University of Yaounde II SOA
Cameroon 10.2013 - 07.2016
High School Diploma -
Queens Way International College
Cameroon 09.2007 - 05.2013
Skills
Account receivable/Account payable
Risk management
Internal control
Reporting
Auditing
Banking
Problem anticipation/resolution
Microsoft office
Gaap principles
Data entry/detailed oriented
Administrative support
Communication
Accomplishments
Volunteered in cleaning neighborhoods and streets
American Red Cross Blood Donor Ambassador
Timeline
Store Floater
NEW SEASONS MARKET
09.2022 - Current
Internal Control Officer
DEKAP LAH SA
07.2020 - 06.2022
Accounts Receivable
Congelcam
09.2017 - 02.2019
Internship Student
AFRILAND FIRST BANK
03.2017 - 08.2017
Call Center Supervisor
Interstis
02.2017 - 07.2020
Internship Student
FINANCIAL HOUSE SA
08.2016 - 10.2016
Bachelor's degree - Business Administration and Management
University of Yaounde II SOA
10.2013 - 07.2016
Administrative Assistant
EURO BUSINESS SARL
06.2013 - 06.2016
High School Diploma -
Queens Way International College
09.2007 - 05.2013
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