Claude Maxime Septimus
IT Specialist
Fort Myers,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Teacher
Quisqueya University
09.2013 - Current
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Created and developed lesson plans to meet students' academic needs.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
IT Support Specialist
University Lumière
01.2022 - 07.2023
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Delivered onsite technical support for 30 employees.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Translated complex technical issues into digestible language for non-technical users.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Offered assistance in implementing and developing training programs.
Assistant Dean
University Lumière
02.2016 - 07.2023
- Coordinated collection and analysis of data related to student registration, course offerings and enrollment processes.
- Supervised coordinators and assisted with review of student requests for assistance.
- Recruited, hired and trained academic faculty and staff members.
- Implemented initiatives to drive curriculum quality and target learning outcomes.
- Communicated with university administrators and school officials.
- Supervised admissions programs, student recruitment and retention.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
- Articulated and represented unit interests in discussions and negotiations with multiples stakeholders and constituents.
- Implemented strategies to increase student recruiting, engagement and retention.
- Coordinated and supervised academic advising activities.
- Assisted in development and implementation of faculty development plans.
Teacher
University Lumière
02.2008 - 07.2023
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Graded and evaluated student assignments, papers, and course work.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Created lessons and online testing materials to facilitate remote learning.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
Teacher
College Marie-Anne, Ssa
09.2000 - 07.2023
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Graded and evaluated student assignments, papers, and course work.
- Planned and implemented integrated lessons to meet national standards.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Created and developed lesson plans to meet students' academic needs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Created lessons and online testing materials to facilitate remote learning.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
IT Support Consultant
Sogesol Haiti
06.2008 - 03.2016
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Developed and implemented preventive maintenance procedures.
IT Technician
Haitian Adventist University
10.2008 - 06.2015
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Performed troubleshooting and repaired peripheral devices such as HP printers and scanners.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Linked computers to network and peripheral equipment.
- Recommended new and replacement hardware and software purchases.
- Recovered critical information from data back ups to restore functionality.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Bachelor of Science - Urban Planning
Centre De Technique De Planification Et D'Economie
Port-au-Prince, Haiti12.2002
Associate of Science - Computer And Information Sciences
Institut Universitaire Quisqueya-Amérique
Port-au-Prince, Haiti07.1999
Skills
- Office Support
- Teacher Training
- Employee Evaluation
- Computer Networking
- Computer troubleshooting
- Client Assessments
- Training Programs
- Employee Timesheet Processing
- Customer Relationships
- Multimedia Presentations
- Staff Development
- Data Integrity
- Active Listening
Certification
- CCNA, Cisco - On-going training
- CompTIA - On-going training
Languages
English
Professional Working
French
Native or Bilingual
Spanish
Limited Working
Timeline
IT Support Specialist
University Lumière
01.2022 - 07.2023
Assistant Dean
University Lumière
02.2016 - 07.2023
Teacher
Quisqueya University
09.2013 - Current
IT Technician
Haitian Adventist University
10.2008 - 06.2015
IT Support Consultant
Sogesol Haiti
06.2008 - 03.2016
Teacher
University Lumière
02.2008 - 07.2023
Teacher
College Marie-Anne, Ssa
09.2000 - 07.2023
Bachelor of Science - Urban Planning
Centre De Technique De Planification Et D'Economie
Associate of Science - Computer And Information Sciences
Institut Universitaire Quisqueya-Amérique
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