SARA LANDRY
Watervliet,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Call Center Representative
NYS Department of Motor Vehicles
Albany, NY
05.2019 - Current
- Handles incoming calls from the public
- Direct customers and provide excellent customer service
- Enhance customer satisfaction by efficiently addressing and resolving inquiries in a timely manner
- Streamline call flow processes for more efficient response times and increased productivity
- Collaborate with coworkers to share best practices and improve overall performance
- Handle escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times
- Mentor new hires as they navigated our systems and protocols, fostering teamwork within the call center
- Respond to customer calls and emails to answer questions about products and services
- Process debit and credit card payments
- Perform various clerical duties by filing and faxing documents
- Developed strong policy and procedure knowledge to provide informed resolutions based on individual customer needs
Customer Service Representative
Tcar Recovery
Burnt Hills, NY
09.2015 - 05.2019
- Answered incoming customer calls regarding specific accounts as well as general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every client
- Updated customer accounts in database during and after each call
- Worked with the management team to stay updated on accounts, possible changes, and problems/concerns
- Located and assisted with retrieval of vehicles for client inquiries
Front Desk/Night Auditor
Quality Inn
Latham, NY
02.2015 - 09.2015
- Greeted guests upon arrival and checking in
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience
- Facilitated prompt issue resolution for guests with concerns or complaints, prioritizing their comfort and satisfaction
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals
- Audited and balanced reports from the day shifts
- Scheduled guest wake-up calls and reservations for the following day
- Responded to guest inquiries, concerns, and complaints as needed
Clerk
Emma Cleary's Café
Slingerlands, NY
11.2013 - 01.2015
- Assisted with onboarding of new employees
- Compiled and analyzed sales data to produce reports
- Initiated and implied changes to improve the business as a whole
- Increased efficiency by streamlining filing systems and organizing important documents
- Enhanced office organization with regular maintenance of files, records, and supplies inventory
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team
Hostess
Dinosaur BBQ
Troy, NY
08.2010 - 04.2011
- Answered telephones and scheduled reservations
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues
- Developed rapport with regular patrons, fostering a sense of community within the establishment
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival
Front Counter
Liberty Pizza
Troy, NY
05.2008 - 08.2010
- Responded to customer inquiries, issues, and complaints primarily by telephone and in person
- Rotated and restocked inventory as needed
- Placed orders on behalf of Liberty for food and supplies
- Assisted in maintaining a clean and organized workspace, contributing to overall restaurant cleanliness and safety
- Collaborated with team members to enhance operational efficiency during peak hours
- Maintained knowledge of menu items and promotions to provide accurate information to customers and upsell when appropriate
Education
Cosmetology License -
Capital District Education Opportunity Center
01.2013
High School Diploma -
Lansingburgh High School
01.2010
Skills
- Basic Computer Knowledge, Microsoft Office programs
- Data Entry
- Customer Service
- Technical Support
- Problem-solving skills
- Database Management
- Attention to Detail
- Multitasking Abilities
- Information Security
- Administrative Support
Tel
518-268-7396
Timeline
Call Center Representative
NYS Department of Motor Vehicles
05.2019 - Current
Customer Service Representative
Tcar Recovery
09.2015 - 05.2019
Front Desk/Night Auditor
Quality Inn
02.2015 - 09.2015
Clerk
Emma Cleary's Café
11.2013 - 01.2015
Hostess
Dinosaur BBQ
08.2010 - 04.2011
Front Counter
Liberty Pizza
05.2008 - 08.2010
Cosmetology License -
Capital District Education Opportunity Center
High School Diploma -
Lansingburgh High School