SARA LANDRY
Watervliet,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Call Center Representative
NYS Department of Motor Vehicles
05.2019 - Current
- Handles incoming calls from the public
- Direct customers and provide excellent customer service
- Enhance customer satisfaction by efficiently addressing and resolving inquiries in a timely manner
- Streamline call flow processes for more efficient response times and increased productivity
- Collaborate with coworkers to share best practices and improve overall performance
- Handle escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times
- Mentor new hires as they navigated our systems and protocols, fostering teamwork within the call center
- Respond to customer calls and emails to answer questions about products and services
- Process debit and credit card payments
- Perform various clerical duties by filing and faxing documents
- Developed strong policy and procedure knowledge to provide informed resolutions based on individual customer needs
Customer Service Representative
Tcar Recovery
09.2015 - 05.2019
- Answered incoming customer calls regarding specific accounts as well as general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every client
- Updated customer accounts in database during and after each call
- Worked with the management team to stay updated on accounts, possible changes, and problems/concerns
- Located and assisted with retrieval of vehicles for client inquiries
Front Desk/Night Auditor
Quality Inn
02.2015 - 09.2015
- Greeted guests upon arrival and checking in
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience
- Facilitated prompt issue resolution for guests with concerns or complaints, prioritizing their comfort and satisfaction
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals
- Audited and balanced reports from the day shifts
- Scheduled guest wake-up calls and reservations for the following day
- Responded to guest inquiries, concerns, and complaints as needed
Clerk
Emma Cleary's Café
11.2013 - 01.2015
- Assisted with onboarding of new employees
- Compiled and analyzed sales data to produce reports
- Initiated and implied changes to improve the business as a whole
- Increased efficiency by streamlining filing systems and organizing important documents
- Enhanced office organization with regular maintenance of files, records, and supplies inventory
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team
Hostess
Dinosaur BBQ
08.2010 - 04.2011
- Answered telephones and scheduled reservations
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues
- Developed rapport with regular patrons, fostering a sense of community within the establishment
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival
Front Counter
Liberty Pizza
05.2008 - 08.2010
- Responded to customer inquiries, issues, and complaints primarily by telephone and in person
- Rotated and restocked inventory as needed
- Placed orders on behalf of Liberty for food and supplies
- Assisted in maintaining a clean and organized workspace, contributing to overall restaurant cleanliness and safety
- Collaborated with team members to enhance operational efficiency during peak hours
- Maintained knowledge of menu items and promotions to provide accurate information to customers and upsell when appropriate
Education
Cosmetology License -
Capital District Education Opportunity Center
01.2013
High School Diploma -
Lansingburgh High School
01.2010
Skills
- Basic Computer Knowledge, Microsoft Office programs
- Data Entry
- Customer Service
- Technical Support
- Problem-solving skills
- Database Management
- Attention to Detail
- Multitasking Abilities
- Information Security
- Administrative Support
Tel
518-268-7396
Timeline
Call Center Representative
NYS Department of Motor Vehicles
05.2019 - Current
Customer Service Representative
Tcar Recovery
09.2015 - 05.2019
Front Desk/Night Auditor
Quality Inn
02.2015 - 09.2015
Clerk
Emma Cleary's Café
11.2013 - 01.2015
Hostess
Dinosaur BBQ
08.2010 - 04.2011
Front Counter
Liberty Pizza
05.2008 - 08.2010
Cosmetology License -
Capital District Education Opportunity Center
High School Diploma -
Lansingburgh High School
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