Claude 'Ryan' Burke
Port Orchard,WA
Summary
Dependable candidate and analytical problem-solver with talents for detail oriented work, data analysis, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Motivated team player with solid background of success in a call center environment. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Inside Sales SME (Subject Matter Expert)
The Peterson Company
01.2023 - Current
- Skillfully navigate a call center environment
- Perform data entry and complete proper paperwork
- Responsible for all technology training for the applicable departments
- Help assist in new systems development to improve efficiency
- Assist with testing the new systems for bugs and interface improvement
Inside Sales Lead
The Peterson Company
12.2018 - 01.2023
- Skillfully managed a call center of 13 direct reports.
- Streamlined the inside sales process for improved efficiency and quicker response times to client inquiries.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built a scheduling tool in Excel from the ground up to improve efficiency for the team.
- Trained and coached junior sales representatives, improving overall team performance and cohesiveness.
- Collaborated with cross-functional teams to ensure seamless communication throughout the entire sales process.
Inside Sales Representative
The Peterson Company
06.2015 - 12.2018
- Navigated the call center environment with ease and enthusiasm.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Collaborated with outside sales representatives, marketing and other departments to close sales.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
Shipping and Inventory Specialist
The Peterson Company
07.2006 - 06.2015
- Loaded, unloaded, and moved material to and from storage and production areas.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Supported customer satisfaction efforts through prompt assistance with walk in customers.
- Helped lock up and close the building at end of day, ensuring both security and safety standards were met.
Education
High School Diploma -
Sherman E. Burroughs High School
Ridgecrest, CA06.1994
Skills
- Excellent at data entry
- Fast learner, self-motivated
- Superb critical thinking and problem solving skills
- Detail oriented
- Proficient at Excel
- Great multi-tasker
- Effective communication skills
- Efficient business organizational skills
- Analytical thinker
References Available
Upon Request
Timeline
Inside Sales SME (Subject Matter Expert)
The Peterson Company
01.2023 - Current
Inside Sales Lead
The Peterson Company
12.2018 - 01.2023
Inside Sales Representative
The Peterson Company
06.2015 - 12.2018
Shipping and Inventory Specialist
The Peterson Company
07.2006 - 06.2015
High School Diploma -
Sherman E. Burroughs High School
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