Claude S. Hamlin, Jr.
Norfolk,VA
Summary
A compassionate Human Services professional with proven experience assisting diverse population groups, including adults and youth with mental health diagnoses and/or developmental disabilities. Strengths include effective communication, case management, client advocacy, and crisis intervention skills. Previous work has impacted communities positively through successful implementation of person-centered approaches and evidence-based practices. Demonstrated ability to effectively communicate with clients, families, and multidisciplinary teams for optimal service delivery.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Residential Counselor
The Barry Robinson Center
Norfolk, Virginia
07.2025 - Current
- Responded to crises quickly to maintain calmness and immediately determine the level of assistance needed.
- Educated residents on coping strategies and conflict resolution techniques.
- Participated in staff meetings to discuss residential updates as well as strategies for improvement.
- Completed shift packet and daily documentation audits for the previous shifts' progress note entries.
- Performed regular visual rounds every 15 minutes to ensure the safety and location of residents.
- Monitored residents' progress and reported changes in behavior to supervisor and staff.
- Enforced rules/regulations for a smooth and orderly operation of residential programs.
- Utilized Kipu EMR to document residents' behaviors, staff interventions, and outcomes.
QMHP-T/Counselor
Keys to Success LLC
Norfolk, VA
12.2022 - 04.2023
- Utilized the Camdian system database for progress note and report submissions.
- Taught clients anger management techniques to reduce verbal/physical outbursts.
- Assisted clients with scheduling and attending psychological evaluations and other medical appointments.
- Collaborated with IIH clients' schools and mental health care providers.
- Advocated for IIH clients to receive educational accommodations.
QMHP-T/Mental Health Counselor
Infinity Counseling Group
Norfolk, VA
11.2021 - 11.2022
- Created/Revised Individualized Service Plans for MHSS/IIH clients
- Submitted Quarterly/Service Authorization Reports.
- Supported clients in scheduling and attending medical appointments as needed.
- Connected clients to community resources to increase case collaboration and to build self-sufficiency.
- Assisted MHSS/IIH clients with increasing medication management, managing mental health symptoms, and overcoming communication barriers.
- Assisted MHSS clients with housing/employment needs and activities of daily living.
- Utilized the Notable case management system for documentation.
QMHP-E/Community Counselor
Gateway Services
Chesapeake, VA
05.2021 - 11.2021
- Provided Mental Health Skill Building services in a one-to-one, family and group setting for adults and their families with emphasis on social skills, independent living, coping skills, and/or leisure/recreational needs.
- Modeled and taught problem-solving techniques.
- Scheduled appointments and sessions with the individual/family on aweekly basis.
- Assisted clients with budgeting/money management, daily living tasks, medication management, and stress management.
- Documented all sessions/progress notes within the Camdian system database.
Street Law Assistant, Diversion Probation Unit
Norfolk Court Service Unit
Norfolk, VA
03.2020 - 02.2021
- Served as the administrative assistant to the Street Law Coordinator and co-facilitator of the Street Law Program, a law related educational program for at-risk youth who are diverted from the court system and youth who are court ordered to complete the program in lieu of being placed on probation supervision.
- Position duties included: co-facilitating weekly psychoeducational groups, conducting screening interviews, making referrals for community-based services, updating and maintain documentation of contacts made with clients and families, and assisting with administrative duties (file creation, mailing letters, and updating spreadsheets).
- Group facilitation consisted of teaching youth's anger replacement training, teaching pro-social skills, helping identify values and goals, teaching independent living skills, and utilizing incentives and sanctions to shape youths' risky behaviors along with motivational interviewing.
- Assisted Juvenile Probation Officer with administering the YASI to clients (youth assessment screening instrument).
Resident Assistant, Housing and Residence Life
Old Dominion University
Norfolk, VA
08.2017 - 03.2020
- Served as a resource aide for freshman/upperclassmen residents.
- Provided residents with life coaching and independent living skills.
- Role included package logging, monthly bulletin board information, completing occupancy checks, conducting rounds inside/outside of dormitories, conducting floor meetings, and operating desk shifts and duty days ("on call").
- Facilitated community-building events for diverse student populations.
- Assisted Assistant Hall Directors and Resident Hall Directors with openings/closings of the residential facilities.
- Assisted residents with conflict resolution, crisis interventions, and personal concerns.
Education
Bachelor of Science - Human Services
Old Dominion University
Norfolk, Virginia05.2020
Skills
- Microsoft Office/EMRs
- Motivational Interviewing
- Individualized Service Planning
- Case Management
- Self-Care Practices
- Trauma-Informed Care
TRAININGS
- "Supporting Resilience in Military Families and Children" (1.25 hours) - American Psychological Association, 09/20/2025
- "Understanding Sexual Behaviors in Children" (1.00 credit hours) - NAADAC, The Association for Addiction Professionals, 11/03/2025
- "Working with LGBTQ+ Youth and Children" (1.00 contact hours) - NAADAC, The Association for Addiction Professionals, 01/05/2026
- "The Impact of Trauma on the Brain" (1.00 credit/contact hours) - National Board for Certified Counselors, 09/19/2025
- "Identification and Response to Child Abuse and Neglect" (1.25 credit hours) - American Psychological Association, 09/19/2025
References
Upon request
Certification
Qualified Mental Health Professional-Trainee, Virginia Board of Counseling, #0734004009, Exp. 06/30/2026
Timeline
Residential Counselor
The Barry Robinson Center
07.2025 - Current
QMHP-T/Counselor
Keys to Success LLC
12.2022 - 04.2023
QMHP-T/Mental Health Counselor
Infinity Counseling Group
11.2021 - 11.2022
QMHP-E/Community Counselor
Gateway Services
05.2021 - 11.2021
Street Law Assistant, Diversion Probation Unit
Norfolk Court Service Unit
03.2020 - 02.2021
Resident Assistant, Housing and Residence Life
Old Dominion University
08.2017 - 03.2020
Bachelor of Science - Human Services
Old Dominion University