Claudeth Forbin
Bronx,NY
Summary
Ability to develop and implement systems. Ability to develop a team, moving team in a positive direction. Ability to drive sales and maintain key financial operations.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Financial Services Professional
Ascending Financial Services Group
02.2019 - Current
- Developed customized retirement planning solutions, helping clients achieve their long-term financial objectives.
- Mentored junior team members, fostering a positive work environment that encouraged professional growth and development.
- Assessed client risk tolerance levels, recommending suitable investments based on individual profiles and preferences.
- Actively participated in networking events within the community, generating new business leads and increasing overall brand awareness.
- Delivered informative presentations on various financial topics, educating clients on sound investment practices.
- Participated in continuous professional development programs to stay current with industry trends and best practices.
- Advised clients on financial matters and recommended potential strategies to reach goals
Customer Service Supervisor
Whole Foods Market, Inc
02.2004 - 02.2020
- Performed all duties of a Customer Service Cashier
- Assisted in the training of Team Members in a manner that built and sustained a high-performance team and minimizes turnover as delegated by Team Leader and Associate Team Leader
Store Floater
Whole Foods Market, Inc
- Assisted teams during high volume periods, when teams were short staffed
- Covered shifts in various departments
- Resolved all compliance issues under FDNY
Shift Leader
Whole Foods Market, Inc
- Assistant to Store Leadership
- Investigated casualty claims and provided information to leadership for analysis
- Team member birthday celebration and party
- Team member of the month
- Handled balloting, designed pin, Certificates
Bakery Assistant Team Leader/ Acting Team Leader
Whole Foods Market, Inc
- Successfully took the team through 2015 Holidays to the first phase of the Greenwich renovation
- Successfully maintained a positive labor and beat sales projections during my tenure at GRW
- Working side by side with the team to install standards and show that we are in this together
- Have developed clear communication logs for all sub teams, thus insuring that the team knows and understands what is expected to them
- Have opened the lines of communication between leadership and the team, letting them know that they can talk to us about anything and we will work with them where possible
- Has earned the respect of the team
- Goal: Bring the team to a 45K team
- Rebuild the in house bread program
Bakery Team Leader
Whole Foods Market
- Coordinated cross-training initiatives among staff members to improve overall team versatility during peak hours or absences.
- Evaluated team member performance regularly, providing constructive feedback and opportunities for growth.
- Led daily team meetings to discuss goals, challenges, and opportunities for improvement in operations.
- Developed creative marketing strategies to promote bakery offerings and increase sales revenue.
- Increased customer loyalty with personalized service, addressing concerns promptly and professionally.
- Maintained a clean and organized work environment, adhering to strict food safety guidelines for optimal product quality.
- Monitored baking equipment maintenance schedules, ensuring timely repairs for uninterrupted workflow.
- Trained new team members on bakery operations, ensuring adherence to company standards and procedures.
- Streamlined production processes by identifying bottlenecks and reallocating resources for improved efficiency.
- Fostered a positive work culture among staff members through open communication and recognition of achievements.
- Assisted in budget planning by analyzing sales trends, forecasting demand, and managing labor costs effectively.
- Boosted customer satisfaction through consistently delivering high-quality baked goods and exceptional service.
- Ensured compliance with local health regulations by conducting regular inspections of the facility''s cleanliness and sanitation practices.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed time-sensitive orders efficiently by prioritizing tasks according to deadlines while maintaining product quality standards.
Seafood - Overnight Production Chef
Whole Foods Market, Inc
- Prepared cooked items for the prepared food case
- Complied with all applicable health, safety, and sanitation regulations
Produce Supervisor
Whole Foods Market, Inc
- Performed all duties of a supervisor
- Lead on bringing department compliant under USDA and Good Organics
- Developed quick reference guide for all team members that included food born diseases, proper cleaning procedures and the criteria for a product to be Organic
- Instrumental on replying to USDA violation report
- Ability to work any set or area of department, including back of house and floral
- Excellent knowledge of GIG book
Customer Service Cashier
Whole Foods Market, Inc
- Followed Whole Foods Market number one core value to satisfy and delight our customers with the best customer service; which included greeting customers, quickly, efficiently and carefully transacting their purchase
Produce ATL
Whole Foods Market, Inc
- Performed all duties of a Produce ATL
- Successfully prepared department for John Mackey visit
- Took lead on Good organics certification
Bakery Supervisor
Whole Foods Market, Inc
- Accepted and received all product
- Researched order discrepancies, requested credit
- Supervised and developed receiving team
- Communicated regularly with department leadership regarding any Receiving issues
- Ensured that department was fully ready for open
- Closed department, paying particular attention to losses and cleanliness
- Additional responsibilities: Buying Gourmet Guru, Garden City/Gold Medal and Bake house
- TIME leader – Working with committed team members and store leadership to develop and implement action plans to make Columbus Circle greener
- Accomplishments – Green Mission All Star 2012
- Community Service Award from Midtown Court, efforts with Dad’s United in Partnering
Bakery Assistant Team Leader
Whole Foods Market, Inc
- Set and achieved high retail standards
- Supervised, scheduled and delegated duties to team members
- Assisted in training, interviewing, development and counseling of all team member
- Together with team leader, developed process and procedures that were instrumental in decreasing unknown shrink
- Worked closely with team leader to ensure smooth operation of the department
- Increased communication between leadership and team
- One on One, Department Communication Log (LUPE)
- TM Department Guidelines
Bakery Assistant Team Leader
Whole Foods Market, Inc
- Worked with Team Leader to move the team to a higher level of production and execution, to generate greater sales and prepare for the then upcoming data unification
- Introduced communication logs that were successful utilized at Darien to Port Chester to make sure that lines of communication were clear
- Worked closely with Team Leader to successfully guide the team through the holidays where all projection targets were surpassed
- Interim team leader for 6 weeks
- Successfully maintained all standards
- Assisting in the smooth transition to the incoming team leader
Education
Juris Doctor -
Boston University School of Law
BOSTON, MA05.1995
Bachelor of Arts - English
Quinnipiac University
HAMDEN, CT01.1983
Skills
- Know your customer
- Insurance planning
- Anti-money laundering
- Retirement planning
- Task delegation
- Scheduling coordination
- Problem-solving
- Customer service
- Multitasking and organization
- Positive attitude
- Strong verbal and written communication
- Creative problem solving
Certification
Serv Safe, 07/2013, 2018
Accomplishments
- Interim team leader for 6 weeks.
- Successfully maintained all standards.
- Assisting in the smooth transition to the incoming team leader.
- Green Mission All Star 2012.
- Community Service Award from Midtown Court.
Admitted
New York, 1998
Licenses
Licensed insurance professional in:
New York, New Jersey, Connecticut, Florida, Indiana, Maryland, Michigan, North Carolina, Ohio, Pennsylvania, Texas, Virginia and Washington
Languages
Spanish
Elementary
French
Elementary
Interests
- Swimming
- Growing herbs, vegetables, or fruits in home gardens
- Volunteering
- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
- Participating in local clean-up initiatives
- Gardening
Timeline
Financial Services Professional
Ascending Financial Services Group
02.2019 - Current
Customer Service Supervisor
Whole Foods Market, Inc
02.2004 - 02.2020
Bachelor of Arts - English
Quinnipiac University
Store Floater
Whole Foods Market, Inc
Shift Leader
Whole Foods Market, Inc
Bakery Assistant Team Leader/ Acting Team Leader
Whole Foods Market, Inc
Bakery Team Leader
Whole Foods Market
Seafood - Overnight Production Chef
Whole Foods Market, Inc
Produce Supervisor
Whole Foods Market, Inc
Customer Service Cashier
Whole Foods Market, Inc
Produce ATL
Whole Foods Market, Inc
Bakery Supervisor
Whole Foods Market, Inc
Bakery Assistant Team Leader
Whole Foods Market, Inc
Bakery Assistant Team Leader
Whole Foods Market, Inc
Juris Doctor -
Boston University School of Law
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