Claudeth Pastorin
Mesa,AZ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Sr. Manager Banner Health Transfer Services (Transfer Center)
Banner Corporate Mesa
05.2022 - Current
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Evaluated hiring, firing, and promotions requests.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Patient Placement Senior Admissions Coordinator
Banner Corporate Mesa
11.2019 - 04.2022
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Assisted in developing new admissions policies that aligned with institutional values and priorities.
Business Owner
Golden Home Assisted Living
04.2019 - 11.2020
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with patients and family to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Trained and motivated employees to perform daily business functions.
- Coordinated and performed patient admissions, transfers, and discharges.
- Collaborated patient care with PCP, Hospice, Home health agencies.
- Adhere to rules and regulations plotted by DHS.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Prepared detailed reports and unit documentation and distributed completed files.
- Supply management.
Bed Placement Representative
Banner Health
10.2018 - 04.2019
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Directly works with House Supervisors in managing the beds for patient placement, surgery schedule, ED admits, Direct admits and internal or external Facility Transfer for the whole Facility.
- Works with the SWAT Team or Code Blue Team to respond to medical emergency within the hospital in a timely manner.
- Provides concierge services to assist and direct hospital staff to available resources.
- Processes orders sent by Physician, so patient will be placed in the appropriate unit.
- Plans for discharges, upgrades to Higher Level of Care, downgrade to a Lower level of care.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Assisted with processing patient admissions, transfers and discharges.
Education
Bachelor of Science in Nursing -
Arellano University
Certified Assisted Living Manager -
Assisted Living Training School
06.2021
Certified Caregiver -
Assisted Living Training School
04.2021
Nursing Aide Training Program -
PIMA Medical Institute
04.2015
Skills
- Performance Monitoring
- Leadership & teamwork skills
- Cross-Functional Collaboration
- Operations Management
- Cross-functional Team Coordination
- Troubleshooting and problem resolution
- Operations Planning
- Talent Development
- Google Drive Suite Experience Including Docs, Sheets, Drive, and Gmail
- Expert in MS office
- Reliable worker with the ability to learn new concepts and skills quickly
- Strategic Planning
Timeline
Sr. Manager Banner Health Transfer Services (Transfer Center)
Banner Corporate Mesa
05.2022 - Current
Patient Placement Senior Admissions Coordinator
Banner Corporate Mesa
11.2019 - 04.2022
Business Owner
Golden Home Assisted Living
04.2019 - 11.2020
Bed Placement Representative
Banner Health
10.2018 - 04.2019
Bachelor of Science in Nursing -
Arellano University
Certified Assisted Living Manager -
Assisted Living Training School
Certified Caregiver -
Assisted Living Training School
Nursing Aide Training Program -
PIMA Medical Institute