CLAUDETTE APOLLON
New York,NY
Summary
Customer service and front office management specialist with multilingual skills in English, Spanish, and Brazilian Portuguese. Proficient in Microsoft Office and medical software, including Cerner and PowerChart, with experience in insurance systems like Availity and NaviNet. Strong foundation in QuickBooks and proven ability to deliver exceptional service in dynamic environments. Recognized for high-quality work and efficiency under pressure.
Overview
13
13
years of professional experience
Work History
Patient Financial Assistant
NEW YORK PRESBYTERIAN: AIM Clinic
New York, NY
12.2022 - Current
- Ensured timely completion of patient care coordination tasks through interdepartmental collaboration.
- Established strong relationships with families via compassionate communication and effective care coordination.
- Oversaw patient admission and discharge processes to enhance overall management of care.
- Implemented quality assurance measures to maintain compliance with organizational policies.
- Facilitated communication between patients and healthcare providers to optimize care coordination.
- Trained new employees on protocols for patient care coordination and insurance verification.
- Utilized healthcare information systems to streamline documentation and care coordination processes.
- Verified patient insurance eligibility and updated records in the electronic health system.
Office Administrative/ Clerk
COMPUNNEL STAFFING/VIZIENT (New York-Presbyterian: Comprehensive Health Program)
New York, NY
01.2020 - 12.2021
- Maintained supply inventory through efficient ordering for CHP Department.
- Managed daily office operations, including scheduling appointments and handling correspondence.
- Processed and filed confidential patient information in compliance with healthcare regulations.
- Supported project teams by executing administrative tasks to enhance workflow.
- Collected and entered payment data into system, ensuring confidentiality and accuracy.
- Organized electronic and manual filing systems to improve information retrieval.
- Provided administrative support to executive team to facilitate decision-making processes.
- Delivered exceptional customer service via effective communication with clients and colleagues.
Medical Administrative Secretary (Craniofacial/Plastic Surgery Dept.)
ST. JOSEPH'S UNIVERSITY MEDICAL CENTER
Paterson, NJ
07.2020 - 04.2021
- Performed radiology and surgical prior authorizations through electronic, telephonic, and fax methods.
- Managed Craniofacial/Plastic and Reconstructive Surgery Department's Outlook and surgical calendars.
- Acted as liaison between patient, medical staff, pre-admission testing, and operating room booking.
- Scheduled and coordinated surgical procedures efficiently.
- Entered and verified accuracy of patient demographics in databases.
- Organized office consultation appointments to optimize scheduling.
- Responded to multi-line telephone calls, emails, and interoffice messages promptly.
- Uploaded insurance documents and patient records to electronic medical systems.
Supervisor Cashier/Sales Associate (Part-Time)
BED BATH & BEYOND, INC
Edgewater, NJ
04.2018 - 12.2020
- Directed and supervised team of 10 employees in daily operations management.
- Implemented operational procedures to streamline store workflows and enhance efficiency.
- Trained staff on product knowledge and sales techniques, improving overall performance.
- Monitored employee productivity, providing constructive feedback and ongoing coaching.
- Resolved customer complaints promptly, fostering positive shopping experiences.
- Facilitated team meetings to communicate goals, updates, and best practices effectively.
- Coordinated daily schedules to optimize labor efficiency and ensure adequate coverage.
- Ensured compliance with workplace safety regulations through comprehensive training sessions.
Patient Discharge/Referral Assistant (Full-Time/Part-time)
BERGEN VOLUNTEER MEDICAL INITIATIVE, INC.
Hackensack, NJ
09.2012 - 01.2017
- Managed and maintained calendars for a group of 30 medical practitioners and 4 health counselors; confirmed appointments, and scheduled patients for outside testing and specialty consultations; followed up on patient referral appointments.
- Translated documents and important material from English to Spanish and vice versa.
- Send/Respond to emails containing confidential patient information (conforming to HIPPA guidelines) via secure encrypted sites; distributed mail and incoming faxes to appropriate personnel.
- Prepared and distributed monthly medical literature for staff written by the Medical Director.
- Distributed mail and incoming faxes to appropriate personnel for efficient operations.
- Prepared and disseminated monthly medical literature authored by the Medical Director to keep staff informed.
Breast Imaging Center: Coordinator Assistant/Registrar
HOLY NAME MEDICAL CENTER
Teaneck, NJ
09.2013 - 05.2015
- Coordinated care efforts, ensuring effective communication among all parties involved in client care.
- Managed scheduling and rescheduling of across various county hospitals.
- Confirmed patient appointments in accordance with insurance requirements for accurate exam planning.
- Maintained thorough electronic and physical patient charts with meticulous attention to detail.
- Clarified outpatient registration processes to patients, physicians, and clinics effectively.
- Issued bilingual exam preparation instructions during phone calls and face-to-face meetings.
- Alerted technical teams regarding high-priority requests requiring immediate action.
- Welcomed patients, staff, and visitors at center's entrance with warmth.
Education
Certified Medical Administrative Assistant -
PC Tech
Jersey City, NJAssociates in Applied Science - Criminal Justice
Hudson Community College
Union City, NJSkills
- Care coordination and patient advocacy
- Language translation and consecutive interpretation
- HIPAA compliance and healthcare compliance
- Cultural competence and intercultural sensitivity
- Insurance verification and medical billing
- Electronic health records management
- Effective communication skills
- Problem solving and conflict resolution
- Team collaboration and support
- Training and facilitation
- Document management systems
- Customer service excellence
- Office administration tasks
- Microsoft Excel proficiency
- Financial transaction processing
- Data entry accuracy and record maintenance
- Telephone etiquette and time management
Salary Requirements
Negotiable, TBD
Languages
Spanish
Proficient (C2)
C2
Portuguese
Advanced (C1)
C1
References
References available upon request.
Timeline
Patient Financial Assistant
NEW YORK PRESBYTERIAN: AIM Clinic
12.2022 - Current
Medical Administrative Secretary (Craniofacial/Plastic Surgery Dept.)
ST. JOSEPH'S UNIVERSITY MEDICAL CENTER
07.2020 - 04.2021
Office Administrative/ Clerk
COMPUNNEL STAFFING/VIZIENT (New York-Presbyterian: Comprehensive Health Program)
01.2020 - 12.2021
Supervisor Cashier/Sales Associate (Part-Time)
BED BATH & BEYOND, INC
04.2018 - 12.2020
Breast Imaging Center: Coordinator Assistant/Registrar
HOLY NAME MEDICAL CENTER
09.2013 - 05.2015
Patient Discharge/Referral Assistant (Full-Time/Part-time)
BERGEN VOLUNTEER MEDICAL INITIATIVE, INC.
09.2012 - 01.2017
Certified Medical Administrative Assistant -
PC Tech
Associates in Applied Science - Criminal Justice
Hudson Community College