Claudette Arellano

Co-Owner

Serg's Mexican Kitchen

08.2009 - 11.2023

Collaborated with co-owner on strategic planning initiatives for long-term business success.
Improved customer satisfaction ratings by consistently delivering high-quality products and services.
Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
Optimized store layout for efficient use of space while maintaining an inviting atmosphere that encouraged customer browsing and purchases.
Maintained compliance with industry regulations and updated policies accordingly to protect both customers'' interests as well as those of the small business itself.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assisted in recruiting, hiring and training of team members.