Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Community Service
Timeline
Generic

CLAUDETTE A. RYNER

Summary

Experienced professional skilled in general office support. Thrives on challenges and excels in both independent and team settings. Demonstrates a strong work ethic and quick learning abilities. Excellent communication and problem-solving skills, with a knack for researching data information. Meticulous attention to detail and commitment to confidentiality. Provides exceptional customer service and adept at cross-training. Proven ability to manage multiple functions in fast-paced environments.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Senior Courtroom Specialist

Broward County Clerk of Courts
01.2010 - Current

Gathers and prepares files for arraignments and trials; acquires, copies, and prepares dockets, locates and researches files. Verifies accuracy of information in files for dockets and dispositions; accurately mark files according to established procedures and delivers to courtroom. Announces cases on docket and verdicts, records dispositions, escorts jury, administers oath, notes all proceedings. Updates cases and paperwork with courtroom results; creates written orders. Prepares and issues capias, D6, court orders, completes forms and other papers ordered by judges. Assists public in filing cases. Collects and marks evidence, following chain of custody requirements. Handles all legal documents in courtroom and records trial and hearing minutes. Trains new hires. Processes and files variety of paperwork in accurate and timely manner; enters data into appropriate computer software system as needed. Answers phones, routes callers, and provides information as required; refers calls to appropriate division/staff member as needed. Receives public and answers questions; responds to inquiries from employees, citizens and others; refers to appropriate division/staff member as needed. Responds to requests for information in accurateand timely manner. Inputs data to standard office and division forms; makes postings to accounts; compiles data for various reports. Organizes documentation and files documents in designated order; retrieves and replaces files. Ensures that all administrative work performed is properly recorded, filed, and processed according to division policy and procedure. Edited and punctuated court deposition transcripts to maintain intended meaning. Attended court sessions to record proceedings of evidence, objections, rulings and arguments. Examined legal documents submitted to courts for adherence to laws and court procedures. Maintained jury lists. Drafted professional court correspondence to facilitate court rulings. Maintained court dockets and updated disposition of cases after court hearings and trials. Prepared and distributed court orders, probation orders and sentencing information Met with judges, lawyers and police officials to coordinate functions of court. Answered inquiries from general public regarding judicial procedures, court appearances and trial dates. Used Odyssey to prepare dockets or calendars of cases. Announced charges and indictments to defendants in court and recorded defendants' pleas. Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances. Maintained docket calendar and database for all court hearings

Business Loan Closing Specialist

BANKATLANTIC
01.2006 - 01.2009
  • Worked with outside Attorneys on SBA 504 loans and Commercial real estate loans
  • Followed up information in the Exception Report weekly to clear Post Closing documents
  • Work with attorneys' and title companies to clear title exceptions before real estate loan closing
  • Researched corporation status with the Secretary of State before processing all loans
  • Assisted customers with loans and accounts information to complete loan packages

Supervisor

BANKATLANTIC
01.2000 - 01.2006
  • Maintained and oversaw the workflow of six (6) Small Business Loan Processors
  • Responsible for sending out the loan progress report weekly to Market Managers in Broward, Dade, Palm Beach and Tampa areas
  • Maintained office supplies for continuous production
  • Promoted to Supervisor of the Small Business Loan Documentation & Closing dept with portfolio of $40,000,000+
  • Processed loans and work with outside Attorneys and Title Companies on Mortgages
  • Research and resolve various problems involving billing, customer documents and reimbursement issues
  • Assisted customers with loans and accounts information to update their records

Documentation Specialist II

BANKATLANTIC
01.1998 - 01.2000
  • Completed the loan documentation training on Laser Pro (Harland) System
  • Trained an average of ten (10) new Associates in understanding the different type of loan products
  • Maintained and updated loans in process daily on documentation log in Microsoft Excel
  • Processed loan approval packages received from the Underwriters and prepared loan documents
  • Processed Flood search online for Mortgage loans to determine if flood insurance is required
  • Calculates the amount of Escrow funds needed for Taxes and Insurance before mortgage closings
  • Acknowledged by Senior Management for positive attitude and willingness to go beyond the requirements of the job
  • Receive 'Employee of the Quarter' award within Loan Documents Dept

Quality Control Specialist

BANKATLANTIC
01.1996 - 01.1998
  • Maintained and verified all daily work was input accurately, and made necessary corrections to ensure system integrity
  • Organized file system of all work that was needed for future research
  • Audited daily paid report and monthly zero balance report
  • Assisted Co-workers whenever help was needed
  • Assisted in loan conversion, making sure all original loan documents were received and placed in the correct files

Sr. Documentation Clerk

BANKATLANTIC
01.1993 - 01.1996
  • Maintain the Financing Statements filing with the Secretary of State before expiration date
  • Prepared Satisfaction of Mortgage on real estate loans and released liens on vehicle loans paid in full
  • Assisted in loan sales of $20,000,000+ making sure original documents were received and placed in the files at the time of loan transfer
  • Worked on special projects i.e
  • Research and retrieval of special documents
  • Trained an average of twelve (12) new employees for the department and assisted employees whenever help was needed
  • Achieved 100% customer service satisfactory rating

Records Clerk II

BANKATLANTIC
01.1990 - 01.1993
  • Maintained and prepared six (6) boxes of loan files daily for filming
  • Indexed 2 -3 rolls of film after filming and filed in alphabetical order

Records Clerk I

BANKATLANTIC
01.1989 - 01.1990
  • Retrieved loan files daily upon request for Loan Officers and other departments
  • Maintained and filed loans in alphabetical order
  • Prepped 80% - 90% of daily work received

Education

Diploma -

Continental Academy
Miramar, FL

Skills

  • Microsoft Excel
  • Multi-Tasking
  • Bank 2 Business System
  • Microsoft Outlook
  • Microsoft Word
  • Office Equipments
  • Exceptional Customer Service
  • Laser Pro program

Certification

  • Documentary Stamp Tax Training
  • Customer Service Experience Training
  • Supervisory Workshop
  • Leadership Workshop

Accomplishments

  • Acknowledged by Senior Management for positive attitude and willingness to go beyond the requirements.
  • Nominated Employee of the Quarter within Loan Documentation Dept, Company-wide award.
  • Promoted to Supervisor in the Small Business Loan Documentation and Closing Dept with portfolio of $40,000,000+.
  • Acknowledged for 19 years of satisfactory service.
  • Cross-trained an average of twenty-two (22) New Employees.
  • Received Merit for outstanding job by Dept Manager, bonus.
  • Achieved 100% in Customer Service satisfaction rating through mystery shop program.
  • Received accolades for job well done from Associates.
  • Responsible for the upkeep of office supplies for continuous production.
  • Facilitated team building events, promoted teamwork within the dept, customers and outside vendors.
  • Researched and resolved various problems involving billing, customer documents and reimbursement issues.

Community Service

  • Feed the homeless program
  • March of Dimes
  • Habitat for Humanity

Timeline

Senior Courtroom Specialist

Broward County Clerk of Courts
01.2010 - Current

Business Loan Closing Specialist

BANKATLANTIC
01.2006 - 01.2009

Supervisor

BANKATLANTIC
01.2000 - 01.2006

Documentation Specialist II

BANKATLANTIC
01.1998 - 01.2000

Quality Control Specialist

BANKATLANTIC
01.1996 - 01.1998

Sr. Documentation Clerk

BANKATLANTIC
01.1993 - 01.1996

Records Clerk II

BANKATLANTIC
01.1990 - 01.1993

Records Clerk I

BANKATLANTIC
01.1989 - 01.1990

Diploma -

Continental Academy
CLAUDETTE A. RYNER