Claudette Buntin

• Confidentiality & Compliance: Maintained strict confidentiality of sensitive patient information following HIPAA guidelines.
• Office Operations: Streamlined office operations by organizing patient files, maintaining supplies inventory, and managing daily administrative tasks.
• Laboratory Efficiency: Collected specimens efficiently, adhering to proper handling procedures to ensure accurate results. C-I-CARE Implementation: Elevated patient interactions and empathy by implementing the C-I-CARE framework, enhancing patient satisfaction.
• Scheduling & Billing: Managed 30-50 complex scheduling and billing processes with precision, optimizing patient check-in/out processes and addressing appointment requests and billing questions.
• Insurance & Test Preparation: Streamlined insurance verification and test preparation procedures, consistently meeting service-level expectations.
• Patient Interaction & Communication: Liaised with patients to improve communication and address inquiries, enhancing overall patient experience.

• Payroll Processing: Calculated timecards and processed payroll for the team, ensuring accuracy and compliance, including overtime, vacation, and sick hours for the payroll database.
• Employee Assistance: Assisted employees with inquiries regarding paychecks, deductions, and other related issues, providing clear and concise communication.
• Confidentiality Maintenance: Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
• Direct Deposit Implementation: Implemented direct deposit options for employees, increasing convenience and improving overall satisfaction levels.
• Report Preparation: Prepared annual and quarterly year-end reports for W2VIs and 1099s, ensuring accuracy and timeliness in tax filing.
• Accounts Payable Optimization: Optimized accounts payable by improving vendor relations with timely payments.
• Financial Record Maintenance: Maintained meticulous financial records, reconciling accounts, and verifying entries to ensure data integrity and compliance with accounting standards.
• Process Streamlining: Streamlined accounts payable processes, enhancing vendor relationships and operational efficiency while ensuring meticulous financial record-keeping and compliance.

• High Call Volume Management: Maintained a professional demeanor during peak hours, effectively multitasking in a fast-paced environment.
• Customer Satisfaction: Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
• Client Relationship Development: Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
• Billing & Invoicing: Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
• Daily Reconciliations: Managed daily reconciliations and resolved accounts receivable issues.
• Credit Information & Charges: Collected essential credit information and determined charge of services.
• Order & Billing Management: Processed customer orders, exchanges, refunds, and bill adjustments.
  Service Excellence: Committed to providing prompt and courteous service to resolve questions and service complaints efficiently

• Performance Management: Diagnosed improvement opportunities and provided effective feedback, coaching, training, professional development, and corrective action plans.
• HR Policies & Procedures: Devised hiring and recruitment policies for 150+ employees. Administered human resources policies and procedures, ensuring compliance and consistency.
• Team Coordination: Coordinated and supervised work for specialists and support staff to ensure smooth operations.
• Employee Communications: Prepared internal communications regarding compensation, benefits, and company policies.
• Data Analysis & Recommendations: Collected and analyzed HR data, making strategic recommendations to management.
• HR Advisory: Advise human resource issues such as equal employment opportunity and sexual harassment.
• Employee Satisfaction & Conflict Resolution: Increased employee satisfaction through regular check-ins and feedback sessions, and facilitated conflict resolution to foster a positive work environment

• Recruitment & Onboarding: Assisted in the recruitment process, conducting interviews and onboarding new employees to promote seamless integration into the team dynamic.
• Staff Management & Development: Hired, managed, developed, and trained staff; established and monitored goals; conducted performance reviews; and administered salaries for staff.
• Payroll Processing: Calculated deductions and processed payroll for employees.
• Financial Reporting: Prepared internal and regulatory financial reports, balance sheets, and income statements.
• Expense Recording & Accounting: Recorded expenses and maintained accounting records.
• Confidential Information Handling: Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Performance Evaluation: Evaluated employee performance and conveyed constructive feedback to improve skills.
• Customer Service: Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Event & Meeting Coordination: Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Financial Record Maintenance: Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

• High-Volume Call Management: Handled over 50+ customer calls daily, providing detailed banking information and exceeding productivity standards by 10%, enhancing service quality and customer satisfaction.
• Product Knowledge & Inquiry Resolution: Maintained a strong understanding of financial products effectively addressed customer inquiries and provided tailored solutions.
• Customer Issue Resolution: Resolved customer issues promptly, managed high-stress situations effectively, and maintained professionalism under pressure.
• Interest Rate Expertise: Leveraged comprehensive knowledge of interest rates for various financial products to efficiently address customer inquiries and optimize account management.
• Communication & Call Handling: Effectively handled incoming and outgoing calls, assessing customer needs, clarifying information, and quickly researching solutions to complex issues, enhancing customer understanding and trust.
• Personalized Customer Experience: Utilized bank communication scripts to provide customized solutions, enhancing customer experience and building lasting relationships.
• Team Contribution & Best Practices: Consistently met weekly and monthly productivity goals, maintained quality standards

• Managed a high volume of calls to ensure smooth travel reservations, effective coordination, and customer satisfaction.
• Applied customer service training from the College of Disney Knowledge to exceed guest expectations.
• Completed customer service training courses at Walt Disney, which Fortune 500 companies utilize to equip their employees with top-tier customer service skills aligned with Disney's standards.
• Coordinated travel reservations with careful attention to detail, ensuring smooth arrangements for travel dates, accommodations, transportation, dining, theme park tickets, and payment processing.
• Tailored travel itineraries to individual preferences to enhance customer satisfaction by crafting personalized travel itineraries based on their preferences.
• Oversaw comprehensive travel reservations by integrating accommodations, airfare, ground transportation, and theme park ticket payments to maximize guest satisfaction.
• Provided customized travel packages that added significant value by carefully considering each customer’s desires and budget to create magical memorable experiences.
• Promoted to Disney Tours and Sports Department, which specialized in coordinated travel for sports and dance events held at Disney's Wide World of Sports complex. Organized group reservations for all teams attending tournaments, ensuring precision in addressing each team's needs. I offered tailored travel packages that included options for park tickets, water park tickets, or admission to DisneyQuest Indoor Interactive Theme Park.
• Enhanced the customer experience in my role as a Specialized Travel Agent by expertly integrating Disney products and services into vacation packages, ensuring memorable and seamless trips for clients.
• Offered comprehensive travel insurance options, ensuring clients were well-informed and protected.
• Consistently met or exceeded weekly productivity quotas, demonstrating strong organizational skills and a commitment to Disney Excellence.

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