Claudette Cancel
Greenville,SC
Summary
Dynamic healthcare professional with a proven track record at Bon Secours, adept in patient registration and financial counseling. Excelled in enhancing patient satisfaction through exceptional customer relations and a deep understanding of medical terminology. Skilled in insurance verification and EPIC, consistently improving departmental efficiency by over 30%. Demonstrates strong interpersonal skills and a commitment to professionalism and ethics.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Registrar- Lead
Bon Secours
Greenville, South Carolina
05.2022 - Current
- Register patients during peak times or during times of shortage
- Monitor quality and quantity of employee’s work/give feedback in a timely manner
- Overseeing employees also cross-train all registration processes and train new employees
- Work collaboratively with supervisor to ensure timely communication and implement new process changes that affect the department
- Provided excellent customer service skills by greeting patients and the community in a respectful manner
- Entered patient demographics & insurances accurately for billing purposes
- Secured payments by screening insurance information
- Obtained required signatures on legal documentation
Financial Counselor, Oncology
Prisma Health
Greenville, South Carolina
10.2015 - 12.2021
- Obtain prior authorizations for oncology medications and submit appeals, when necessary, to secure coverage for patient therapy
- Perform and analyze in-depth demographic and financial assessments to determine appropriate payor sources
- Provide timely communication to clinical staff regarding patient status
- Determine and accept required payments, including co-pays and deductibles
- Entered demographic and insurance information into hospital database
- Provided patients with information pertaining to hospital admission policies
- Secured payments by screening insurance information
- Obtained required signatures on legal documentation
Front Desk Receptionist
Pain Management Associates
Easley, South Carolina
10.2014 - 09.2015
- Provided full front office administrative support (i.e., greeted patients, filed documents, directed deliveries and mail, and assisted patients with paperwork) for 9 providers
- Scheduled and coordinated appointments and procedures for patients
- Oversaw answering multi-line telephone system, taking messages, and transferring calls to appropriate staff members
- Collected copayments and updated patient accounts in a timely manner
- Verified insurance and initiated prior authorizations as needed
Extern
Palmetto Internal Medicine & Primary Care
Mauldin, South Carolina
05.2014 - 09.2014
- Processed payments from insurance companies
- Verified insurance and investigated rejected claims to determine why they were denied
- Utilized eClinicals Works to schedule patient appointments
- Oversaw collections on unpaid patient accounts
Enterprise Voice Repair
Windstream
Greenville, South Carolina
04.2011 - 05.2014
- Efficiently addressed customer concerns with confidence and accuracy, and exceeded call center metrics
- Opened new trouble tickets as needed and provided customers with status updates on existing tickets
- Submitted detailed notes into the database which enabled Voice Repair Techs to quickly resolve issues with customer lines
Executive Customer Relations
Alorica
Greenville, South Carolina
04.2009 - 07.2010
- Utilized advanced knowledge of Samsung products, procedures, and guidelines to effectively resolve customer issues
- Obtained all required documentation for exchanges, refunds, and service action
- Assisted supervisors with daily departmental needs to resolve customer issues in a timely and efficient manner
- Orchestrated in conjunction with workforce to ensure agent adherence, call times and exceptions met and exceeded required company metrics
- Utilized customer service skills to clarify customer issues and determine appropriate resolution for customer satisfaction
Education
Certificate - Medical Billing and Coding
Virginia College
Greenville, South Carolina09.2014
Certificate - Unit Secretary
Piedmont Technical College
Laurens, South Carolina05.1997
Skills
- Customer relations
- CPT
- EClinicals Works
- Microsoft Outlook
- Administrative support
- Direct patient care and advocacy
- Knowledge of ICD-10 coding
- Processing payment
- Strong interpersonal skills
- Information collection
- 3M
- Insurance verification
- EPIC
- Professionalism and ethics
- Patient confidentiality
- Medical terminology proficiency
Certification
Certified Revenue Cycle Representative (CRCR), HFMA, 04/24
Timeline
Patient Registrar- Lead
Bon Secours
05.2022 - Current
Financial Counselor, Oncology
Prisma Health
10.2015 - 12.2021
Front Desk Receptionist
Pain Management Associates
10.2014 - 09.2015
Extern
Palmetto Internal Medicine & Primary Care
05.2014 - 09.2014
Enterprise Voice Repair
Windstream
04.2011 - 05.2014
Executive Customer Relations
Alorica
04.2009 - 07.2010
Certificate - Medical Billing and Coding
Virginia College
Certificate - Unit Secretary
Piedmont Technical College
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