Claudette Iannucci

• Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
• Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
• Streamlined the leasing process for efficiency by implementing an online application system.
• Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
• Organized and hosted community events, fostering a positive living environment for tenants.
• Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
• Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
• Boosted tenant retention rates with proactive communication strategies designed to foster long-term relationships.
• Enhanced company reputation as a leader in the industry through consistently delivering outstanding customer service.
• Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
• Collected, completed, and processed lease applications.
• Established key relationships with potential leasers and renters.
• Explained terms of lease and amounts to be paid to tenants.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Created and submitted daily reports on leasing activities.
• Generated leads for sales and rental properties through cold calls and referrals.
• Communicated effectively with owners, residents, and on-site associates.
• Coordinated appointments to show marketed properties.
• Conducted regular inspections of both interior and exterior of properties for damage.

• Apply new methods, practices, and systems to reduce turnaround time.
• Consult with customers to assess needs and propose optimal solutions.
• Manage day-to-day business operations.
• Enhance operational efficiency and productivity by managing budgets, accounts and costs.
• Generate revenues yearly and effectively capitalized on industry growth.
• Evaluate suppliers to maintain cost controls and improve operations.
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PRIMARY TASKS

• Managed GM's portfolio consolidated database (Microsoft Access) and Large Excell spread sheets containing additional information about GM's Global Properties.
• Identified, investigated and applied property changes to refresh Access Database monthly.
• Used expert skills in Excel to identify expected values for database updates and validated database monthly.
• Produced variance reports and documents with all monthly changes. Alerted Regional Analyst of significant changes.
• Investigated and resolved all errors.
• Coordinated with Worldwide Real Estate, Worldwide Facilities Group and Strategic Facilities Planning Analysts to identify forecast changes to portfolio.
• Researched and documented Portfolio changes. Maintained forecast data in access as part of GM's portfolio consolidated database.
• Created data extracts from GM Consolidated database for Strategic Facilities Planning Tool and Strategic Facilities Outlook Tool. Used facilities planning skills to identify expected values for tools and validated regional tools before releasing to Portfolio Analysts.
• Researched portfolio property issues to improve data quality, completeness and highlighted any inconsistencies in planning metrics.
• Reconciled large spreadsheets of data from other databases against values in GM Portfolio consolidated database and / or GM PIMS. Developed expected values for reconciliations; investigated and resolved all variances. Used Excel Pivot Table functions as needed to summarize data.
• ESSENTIAL SKILLS TO PERFORM JOB SUCCESSFULLY:

Knowledge of GM's planning concepts and methods. Knowledge of GM's Global Portfolio, strong analysis and investigation skills. Superior computer skills in Excel and Access. Excellent organization and communication, documentation and leadership skills.

• ADDITIONAL DUTIES

Respond to customer request for Data/Reports. Produced Executive reports for Global Portfolio Summaries. Responsible for streamlining monthly process.

• OTHER DUTIES
• Assisted other members of Strategic Facilities Planning (SFP) and Real estate team in what ever tasks that were needed such as
• Testing Changes to GM PIMS
• Documented desk procedures
• Assist Analysts complete consolidated database forms on schedule
• Updated PIMS Web Site
• Organized user meetings
• Developed and implemented security procedures
• Assisted world wide Real estate and other GM Business Units with AutoCad drawings, plotting, measurements and changes.

Contracted to General Motors and Joined the Strategic Facilities Planning Team.

PRIMARY TASKS

• Business Planning, evaluated business entities of GM to provide processes to improve operations.
• Analyst, which included the sorting of facilities own by GM and provide a better fit for particular division.
• Benchmarking/Research
• Development of executive presentation
• Assisted the Strategic Facilities Planning group of 20 analyst

In 2004, promoted to the PIMS Team

• Introduced new methods, practices and systems to reduce turnaround time.
• Managed day-to-day business operations.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Optimized team hiring, training and performance.
• Reconciled daily sales, returns and financial reports in QuickBooks.
• Maintained up-to-date administrative records to monitor operational conditions.

Responsibilities

• Organized and scheduled all vendors for construction of Homes
• Illustrated all full working Architectural drawings using AutoCad
• Managed day-to-day Business operations
• Research land for future development