Claudette Jefferson
Richmond,VA
Summary
Accomplished Customer Service Manager with a proven track record at Walmart, enhancing customer satisfaction and loyalty through expert resolution of complaints and leadership of a high-performing team. Skilled in active listening and data entry, my approach significantly reduced customer complaints, demonstrating exceptional problem-solving abilities and a commitment to excellence.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
City Of Richmond 311 Call Center
02.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Manager
Walmart
04.2016 - 06.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
No Degree - Health Administration
University of Phoenix
Tempe, AZ06.2027
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Money handling abilities
- Professional telephone demeanor
Timeline
Customer Service Representative
City Of Richmond 311 Call Center
02.2022 - Current
Customer Service Manager
Walmart
04.2016 - 06.2021
No Degree - Health Administration
University of Phoenix
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