Claudette Coyne

Processed incoming Workers Compensation claims by date stamping and placing bills and medical records in order for scanning

Scanned documents then separated by case manager, scanned and emailed to case manager.

Scanned old documents/correspondence, renamed and organized into folder for permanent record.

• Managed State Wide data base system for Review and Compliance system.
• Scanned, indexed and created PDF's of weekly work to share with others working on R&C.
• Independent judgement/work prioritizing work load
• Business Correspondence
• Liaise between Director and Staff
• Scanned and indexed historic photographs and glass slides
• Scanned historic photos, post cards, stereoview for Director to create Power Point Presentations for public lectures
• Scanned and created Arcadia Publishing books with the Director.
• Commission Meetings/Minutes
• Travel Arrangements
• Managed telephone system to answer questions, route calls and take messages.
• Kept office equipment stocked, operational and ready for use.
• Drafted and distributed routine correspondence with staff
• Reorganized filing systems for better efficiency and more streamlined processes.
• Organized and updated file systems, keeping records easily retrievable.
• Located needed information for different topics by conducting physical or digital searches.
• Managed incoming and outgoing mail, packages and faxes.

• Open, sorted and routed incoming mail, answered correspondence and prepared outgoing mail.
• Trained other staff members to perform work activities.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Kept office file system highly organized and quickly retrieved needed records.
• Validate winning lottery tickets, write a check for winner
• Managed the agents (stores) who had lottery by sweeping their accounts for payment to lottery. If the sweep "bounced" contact agent to address the insufficient funds
• Managed subscriptions to lottery games

• Managed telephone system to answer questions, route calls and take messages.
• Prepared letters, invoices and contract language to correspond with clients and vendors.
• Greeted, answered questions and directed visitors to manage front desk operations.
• Fostered relationships with office personnel and customers to strengthen connections.
• Assisted with frequent staff travel by coordinating accommodations and transportation.
• Handled expense reporting and updated [Software] accounts.
• Kept schedules organized and balanced with meetings, appointments and travel.
• Maintained team efficiency with well-stocked and organized office supplies.
• Minimized disruptions by personally handling basic phone and email correspondence.

• Assisted staff with resources and paperwork to complete assignments.
• Input large volumes of data to meet accuracy requirements.
• Scanned, indexed and stored records to manage filing system.
• Data Entry of all State of Maine Tax returns/other tax forms.