Claudette Mithell
Newnan,GA
Summary
- Management- Ability to effectively manage multiple task at different levels.
- Conception and analytical ability to troubleshoot problem and implement resolution.
- Teamwork- Oral Communication- Provide oral reports to senior management.
- Written Commination - Documenting departmental policies and procedures, and reports.
- Empowering other's evolvement in decision-making processes.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Home Depot
Newnan, GA
02.2023 - 11.2023
- Promote high customer satisfaction by resolving problems with knowledge and friendly service.
- Ask probing questions to determine service needs and accurate information.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Improve customer service wait times to mitigate complaints.
Clinical Research Coordinator
Morehouse School of Medicine
Atlanta, GA
06.2004 - 10.2013
- Conduct literature reviews to identify key studies relevant to research project objectives.
- Develop study protocols and data collection tools, ensuring compliance with regulatory standards.
- Manage a database of research participants and track progress throughout the study.
- Chair standing research group meetings and Advisor Committee meeting between mentors, trainees and investigators to reviews current and complete activity, status and data collection.
- Organised and facilitate focus groups with study participants to collect qualitative data.
Clinical Research Nurse
Morehouse School of Medicine
Alanta, Georgia
04.1997 - 06.2004
- Assessed and monitored patient eligibility criteria for clinical trials.
- Evaluate patient histories, complaints and current symptoms. Accurately document schedule study visits and missed appointments, rescheduling where appropriate for more than 25 patient per day.
- Document treatment, medication administration, discharge instructions and follow-up care.
- Meet with Research Monitors at scheduled visits to review progress of clinical trials.
- Avocate to protect the health, safety and rights of thousands of patients.
Education
MBA - Business Administration And Management
University of Phoenix
Tempe, AZ10.2008
Skills
- Data Entry
- Product Knowledge
- Appointment Scheduling
- Complaint Resolution
- Data Collection
- Call Management
- Conflict Mediation
- Executive Management Suppor
- Customer Service
- Customer Consulting
- Conflict Resolution
- Active Listening
Timeline
Customer Service Representative
Home Depot
02.2023 - 11.2023
Clinical Research Coordinator
Morehouse School of Medicine
06.2004 - 10.2013
Clinical Research Nurse
Morehouse School of Medicine
04.1997 - 06.2004
MBA - Business Administration And Management
University of Phoenix