Claudette Ray
Brooklyn,NY
Summary
Recent graduate professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Supervisor
Volunteer of America
04.2023 - 11.2024
- Coordinate the day-to-day work of residence staff to ensure participant success.
- Motivate and coach reporting staff to excel.
- Provide for full shift coverage and provide emergency coverage as necessary.
- Coordinate/conduct rounds to monitor the facility.
- Maintain professional relationships with residents ensuring confidentiality.
- Ensure all shelter activities and schedules are maintained.
- Communicate effectively with residents, direct reporting staff, peers, supervisors and funders.
- Investigate all complaints and/or incidents.
- Monitor residents safety and ensure safety policies and procedures are practiced daily.
- Implement preventive measures through crisis intervention and conflict resolution modalities.
- Implement and oversee proper recording and reporting systems for resident and staff safety.
- Prepare incident reports.
- Provide daily coverage reports to on coming shift supervisor.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Administrative Coordinator
New York City Health and Hospitals
11.2020 - 03.2023
- Creates a long term schedule for the Director of External affairs and the Department of External Affairs
- Prepares agendas, assembles materials, and makes necessary arrangements to record proceedings of meetings and conferences
- Keeps the Director of External Affairs informed of pending matters and appointments
- Schedules meetings (in-person and virtual), seminars, luncheons and appointments for the Director of External Affairs
- Screens and prioritizes telephone calls and redirecting when appropriate
- Handles and prioritizes all outgoing or incoming correspondence (e-mail, letters, packages, etc.)
- Handles and maintains confidential documents, contracts, files and information to ensure that they remain secure
- Maintains electronic and paper records ensuring information is organized and easily accessible
Administrative Assistant
NYC Department of Human Resource Administration
08.2011 - 06.2018
- Maintain good working relationships with all levels of management and staff, as well as clients and vendors.
- Receive phone calls from clients and vendors and connect them to the appropriate person.
- Working effectively with all levels of management, as well as with clients and vendors.
- Directing calls to appropriate parties or taking messages.
- Maintain record management databases, order supplies, and perform basic bookkeeping duties.
- Ability to communicate effectively in written and verbal form.
- Preparation of documents, reports, and corporate records.
- Computer and research skills, as well as flexibility.
- All incoming correspondence, including faxes and emails, should be sorted and distributed.
Executive Assistant
HealthFirst
10.2006 - 03.2011
- Routinely answered questions from physicians, therapists, hospitals, or Medicaid agencies about a participant’s healthcare coverage.
- Participants were notified that their health insurance contracts had been renewed.
Executive Assistant
NYC Department of Transportation
03.2003 - 09.2006
- Created a weekly general report for the Commissioner as well as a commissioner’s calendar.
- Support the Human Resources Director’s recruitment efforts for the seasonal assistance program to repair city highways.
Education
Bachelor of Science - Finance
Post University
Waterbury, CT01.2024
Skills
- Financial Accounting
- Managerial Accounting
- Principles of Finance
- Statistics I
- Corporate Finance
- Personal Financial Planning
- Microeconomics
- Finite Analysis
- Investment Management and Mergers and Acquisitions
- Training and mentoring
- Employee motivation
- Decision-making
Certification
CPR/AED
Timeline
Supervisor
Volunteer of America
04.2023 - 11.2024
Administrative Coordinator
New York City Health and Hospitals
11.2020 - 03.2023
Administrative Assistant
NYC Department of Human Resource Administration
08.2011 - 06.2018
Executive Assistant
HealthFirst
10.2006 - 03.2011
Executive Assistant
NYC Department of Transportation
03.2003 - 09.2006
Bachelor of Science - Finance
Post University
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