Claudette Richardson
Bowie
Summary
Customer oriented Senior Operational Manager with over 20 years of property management experience in most phases of the housing industry including luxury, affordable communities (LIHTC, HUD/Section 8 and Co-ops) and Market Rate communities consisting of up to 2113 units. Seasoned professional offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high by collaborating with tenants and owners to resolve conflicts. Successful at multitasking day to day challenges. Handle everything from facility repairs and capital improvements to acquisition tours and administrative leadership. A genuine desire to solve problems.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Multi-Site Property Manager
Harbor Group Management Company
08.2022 - Current
- Oversee operational and financial management of 2 apartment communities in excess of 1300 units.
- Ensure occupancy targets of 95% were achieved through leasing and resident retention of 65% based on business goals were met.
- Create value through meeting NOI and revenue goals
- Partner with facilities and engineering teams to ensure physical assets are operating at peak performance levels
- Oversee and contribute to annual budget process.
- Ensure operations achieve positive strong reputation management.
- Actively participate in hiring process
- Empowers Managers to work collaboratively to accomplish business goals and establish best practices.
- Manages performance issues in a timely and effective manner.
- Fostered a diverse and inclusive workplace.
- Contributed to creation and execution of marketing plans for both communities to meet occupancy goals.
Sr. Property Manager
Bainbridge Companies
02.2022 - Current
- Provide executive leadership over Bainbridge Bethesda's day to day operations which include but are not limited to, administrative, marketing, leasing, legal, financial/budgeting and interior renovation as well as collaborating with construction/HITT
- Experience working with owners in making recommendations towards achieving success towards occupancy stabilization.
- Experience working with third party contractors, brokers, construction and owners.
- Managed 4 retail spaces as well as 9 on site staff.
- Enforce compliance with contracts; ensure compliance with Federal and State rules and regulations included but not limited to MPDU units, Fair Housing annual training, licensing and permit updates.
- Responsible for achieving and exceeding financial and operation business objectives such as CNOI, Repairs and Maintenance, delinquency, Revenue and Controllable expenses.
- Develop and maintain positive work environment ensuring consistent, measurable (SMART) goals and standard operational procedures are clear to generate quality performance and staff retention.
Multi-site Manager
CJM, Villages At Marley Station and Townhomes, Capitol Hill
05.2013 - 02.2022
- Manage two communities totaling 891 units; Villages at Marley Station 757, Townhomes on Capitol Hill 172-
- Increased occupancy from 88% to 97% within 6-month period through aggressive marketing and revenue management.
- Meet or exceed budgeted Net Operating Income and/or financial performance objectives.
- Maintain and track vendor Certificate of Insurance, Contracts and Scope of Work.
- ·Hire, develop, evaluate, promote, and terminate property staff at all levels.
- Promote routine career development and training through Annual Performance Reviews, setting SMART goals and ongoing training through Grace Hill and Lease Hawk.
- Prepare annual budget projections. Reviewed monthly financial reports/budgetary projections with assigned accounting personnel.
- ·Followed up on issues relating to significant variances, delinquencies, leasing reports and vacancy loss.
- Create and input data into spreadsheets, documents, and forms.
- Worked with Construction Project Manager and owners concerning capital improvement, maintenance, staffing and expenditure issues, ensuring that company policies are adhered to and that projects are followed through to satisfactory completion.
- Oversaw special project of 7-million-dollar renovation involving pipe upgrades, sewer upgrades, asphalt upgrades throughout entire community over 8-month period.
- Prepares and ensures accurate submission of annual reports for IRS, LIHTC requirements.
- Work with Marketing Director and on-site staff to develop marketing and leasing opportunities to maximize rent and
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
Community Leasing Manager II
AIMCO, Foxchase
08.2012 - 05.2013
- Conventional (2113 Units).
- Assisted in achieving Net Rental income by maintaining budgeted occupancy of 97% during off season.
- Developed and supervised up to 5 onsite personnel.
- Prepare weekly reports and ensured accuracy and timeliness.
- Maintained investors Net Rental Income or EGI (Economic Gross Income), Occupancy and CNOI budgetary goals.
- Performed quality control inspections of aged vacant units to ensure proper maintenance was being provided to show as rent ready apartments.
- Daily inspected marketing route to check curb appeal and presentation.
- Recommend advertising needs based on weekly market survey.
- Served as direct contact for all prospect concerns.
- Adhered to and implemented all company policies.
- Trained onsite personnel and completed job performance reviews.
- Ensured that timely monthly training in APLS (AIMCO training software) was completed by all personnel.
- Motivated staff with daily staff meetings and set individual sales goals to meet budgeted occupancy.
- Scheduled, meet, and show community to prospects; evaluate needs of prospects and overcame objections to close sale.
- Interacted with, coordinate, and serve as liaison between contractors, owners and tenants.
- Approved and denied all prospective applications prior to move in.
- Delivered correspondence to customer homes within specific timeframes
Community Manager
Kettler Management, Paul Laurence Dunbar Apartments
06.2010 - 08.2012
- Hi-Rise-LIHTC&HUD (170 Units).
- Maximized income, controlled expenditures, maintained financial objectives to achieve Budgeted NOI.
- Successfully internally audited files for agency audits.
- Ensuring that community and grounds are maintained at company standards.
- Trained and supervised up to 8 onsite personnel.
- Adhered to and implemented all company policies.
- Trained onsite personnel and completed job performance reviews.
- Oversaw regular collection of revenue and handled delinquent accounts.
- Motivated staff with staff meetings and set goals with incentives.
- Assist in preparation of annual property budgets.
- Oversaw and implemented modernization/rehab of community.
- Ensured that re-certifications for affordable housing were completed in timely manner.
- Investigate and respond to all resident complaints in timely manner.
Community Manager
Miles Properties & BDMG
10.2008 - 06.2010
- SOLD then transferred to Regency Lane, Conventional (930 units to 172 units).
- Increased income by over $65,000 in 5-month period.
- Negotiated vendor Contracts for budgetary needs.
- Increased physical occupancy by over 10% on 930-unit community in 5-month period.
- Ensured that all monthly reporting including variance report, AME and Accrual Checklist were complete and submitted to corporate on timely basis.
- Instrumental in implementing marketing plans that increased physical occupancy by over 10%.
- Supervised staff of up to 10 onsite personnel.
- Aided upper-level leaders by completing efficient budgets and reports for executive action planning
- Elevated quality control standards with proactive apartment and grounds inspections focused on maximizing concerns and site standards
- Worked with maintenance teams to keep vacant units ready for viewing for future leasing.
- Organized and executed launch of two communities during 1 year.
Education
No Degree - Criminology
University of Iowa
Iowa City, IABACHELOR OF ARTS B.A - Criminology
University of South Florida
Tampa, Fl05.1999
Skills
- Proficient in but not limited to Boston Post, MRI, JD Edwards, Onesite, Yardi Voyager, AMSI, Realpage; OPS, LRO, Vendor Credentialing, Anyone Home, Yieldstar Proficient in Microsoft Word, Excel and Microsoft Outlook, Hyly, Knock, Radix, Servus Connect, Pet Screening, PERQ,
- Excellent Leadership, Project Management, Team Building, Training, Customer Service-focused, Accounting, Contract Negotiation and Sales Experience Fluent in English and Conversational Spanish
- Successful experience in hiring, training, coaching and motivating staff/employees towards success
- Collaborative, problem-solver,self-confident, drive change, analytical, methodical
- Proven track record in reducing delinquency to less than 2% annually
- Proven track record in increasing and stabilizing occupancy from 88-97% in 6 month period
- Affordable housing programs knowledge
- Financial budgeting and reporting
- Ability to effectively build teams and maintain positive employee relations
- Outstanding communication skills to function with all levels of staff, co-workers, management, ownership and vendors
- Solution and results oriented
- Marketing
- Employee Relations
- Portfolio Oversight
- Knowledge of Vendor Management
Accomplishments
- 2014 recipient of Employee of the Year & 2015 recipient of Special Recognition for Corcoran Jennison Companies.
- Grace Hill: Fair Housing I & II 2016, Conflict Resolution, Customer Service as a Competitive Advantage, Internet Leasing, Interview Selection for Managers 2013, Mold Prevention and Management 2015, Values of Successful Leasing 2015, Mold Awareness, Preventing Sexual Harassment, Resident Retention for Today’s savvy Customer, Time Management & Traffic Generation ,Georgia Apartment Association, “Decreasing Delinquency Seminar” 2004, Certified Occupancy Specialist (Alexandria Virginia 2010),2014 ADAPT training to recognize different listening skills(Analyzer, Producer to Detailer) and 2014 Lease Hawk training.
- Lambda Epsilon (Criminal Justice Fraternity) 1998-1999 Office held: Secretary.
Certification
ARM(Accredited Residential Manager)
COS(Certified Occupancy Specialist)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Leadership is a combination of strategy and character. If you must be without one, be without the strategy"
U.S, Gen. H. Norman Schwarzkopf
Timeline
Multi-Site Property Manager
Harbor Group Management Company
08.2022 - Current
Sr. Property Manager
Bainbridge Companies
02.2022 - Current
Multi-site Manager
CJM, Villages At Marley Station and Townhomes, Capitol Hill
05.2013 - 02.2022
Community Leasing Manager II
AIMCO, Foxchase
08.2012 - 05.2013
Community Manager
Kettler Management, Paul Laurence Dunbar Apartments
06.2010 - 08.2012
Community Manager
Miles Properties & BDMG
10.2008 - 06.2010
No Degree - Criminology
University of Iowa
BACHELOR OF ARTS B.A - Criminology
University of South Florida
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