Claudette Rios
Houston,TX
Summary
With over three years of experience in the hospitality industry, I’ve developed a deep passion for providing exceptional customer service and creating memorable guest experiences. My background includes hands-on expertise with Hilton’s ONQ system and a strong understanding of revenue management, which has helped me contribute meaningfully to both guest satisfaction and business performance. I am eager to continue growing in this industry, expanding my knowledge and leadership skills, and making a lasting impact within a dynamic hospitality team.
Overview
5
5
years of professional experience
Work History
Front Desk Supervisor
Hilton Houston Plaza / Medical Center
09.2023 - Current
- Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
- Utilize ONQ PM, R&I and GRO systems to manage reservations, monitor revenue.
- Developed and implemented strategies to enhance guest satisfaction and streamline service delivery.
- Managed scheduling for front desk team, optimizing coverage during peak hours for improved efficiency.
- Manage Room inventory and coordinate with housekeeping for smooth operations.
Bartender
El Tiempo Cantina
08.2020 - 06.2024
- Crafted and served a diverse range of cocktails and beverages to enhance guest experiences.
- Resolved customer complaints swiftly, ensuring positive experiences and repeat business.
- Developed strong relationships with regular patrons, enhancing loyalty through personalized service.
- Implemented new drink specials based on seasonal ingredients, boosting customer engagement and satisfaction.
Front Desk Manager
Homewood Suites by Hilton - Kingwood
08.2021 - 07.2023
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Resolved guest inquiries and complaints promptly, fostering a positive hotel experience.
- Analyzed guest feedback, identifying trends to inform service improvement initiatives.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Skills
- Guest relations
- Time management
- Reservations management
- Problem-solving skills
- Scheduling and planning
- Bilingual
Timeline
Front Desk Supervisor
Hilton Houston Plaza / Medical Center
09.2023 - Current
Front Desk Manager
Homewood Suites by Hilton - Kingwood
08.2021 - 07.2023
Bartender
El Tiempo Cantina
08.2020 - 06.2024