Overview
Work History
Education
Timeline
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Claudette S. Pottinger

Brooklyn,NY

Overview

33
33
years of professional experience

Work History

Inflght Crew Manager

American Airlines, JFK
06.2020 - Current

Duty Manager

American Airlines
12.2014 - Current
  • Company Overview: JFK Flight Service
  • FAA certify as a crew member on most American Airline aircraft
  • Work independently on a daily basis at the Crew Service Center, assisting Flight Attendants with any queries or problems
  • Duties include delay report coordinating, assist with resolution for catering problems, crew staffing and provide telephone coverage for the Crew Service Center
  • Work closely with Customer Care agents and catering representatives at the gates to ensure on time departure of all flights and assist the Flight Attendants on board prior to departure
  • As a collateral Project I am the Base advocate for the Barclay AAdvantage Cash program; responsible for educating and assisting our Flight Attendants with program qualification
  • Represented JFK on the Duty Manager Advisory Team (January 2015 – January 2018); where I collaborated with the Managing Director of Flight Service and other senior leaders to better enhance the work environment for the Duty Managers and Flight Attendants
  • Bring issues that directly affect the Flight and worked as a Team to provide the best outcome
  • Instrumental in leading the first ever celebrated Flight Attendant Appreciation Day system wide, May 31, 2016
  • JFK Flight Service

Staff Assistant

American Airlines
03.2013 - 12.2014
  • Company Overview: JFK Flight Service
  • Performed a wide variety of office duties assisting the Duty Manager Desk, management and specialist personnel
  • Responsible for the monthly travel while absent report, daily performance letters, and flight attendant recognition letters
  • Assisted with the weekly off par reports and the daily Flight Attendant attendance documentation
  • Provided coverage for the Duty Manager’s Desk as needed and continued to be a source and wealth of information for our Flight Attendants
  • Responsible for maintaining the Flight Service Representatives monthly schedule and the monthly collection of UNICEF funds
  • JFK Flight Service

Flight Service Coordinator

American Airlines
01.2010 - 03.2013
  • Company Overview: JFK Flight Service
  • Worked independently on a daily basis at the Flight Service Operations desk; effectively assisting Flight Attendants with any queries or problems
  • Duties included delay report coordinating, assisted with resolution for catering problems, crew staffing and provided telephone coverage for the Flight Attendant Service Center
  • Worked closely with customer Service agents and catering representatives at the gates to ensure on time departure of all flights and assisted the Flight attendants on board prior to departure
  • JFK Flight Service

International Resolution Agent

American Airlines
05.2000 - 12.2009
  • Company Overview: Sales and Reservations
  • Worked as an International Resolution Representative; taking supervisor calls from customers, as well as assisted agents regarding Company Policies and Procedures
  • Worked in the Training Department, training New Hire agents, new to function applications and recurrent training as directed by the company; extremely competent with AACORN, SABRE, and DECS
  • Assisted customers with IROPS, as well as Baggage change Orders
  • Capably served as a Diversity Advisory Council representative for two years for the Caribbean Employee Business resource group; as well as being an active member of several Employee Resource Groups such as AAENBRG, APIEBRG, MEBRG, AMEBRG, AEBRG and 40+EBRG
  • Sales and Reservations

Cargo Documentation Supervisor

United States Army
01.1999 - 05.2000
  • Supervised and coordinated the daily work activities of a nine person staff that track in and outbound cargo using the Worldwide Port Operating System (WPOS)
  • Provided technical training to operators to enhance their operating skills and computer proficiency for tracking both break bulk and containerized cargo

Personal Property Shipping Supervisor

United States Army
12.1998 - 01.1999
  • Served as the Quality Control/Assurance Manager for the Consolidated Booking Office
  • Directed work activities involving two US Military personnel, six Korean Nationals and 300 Korean Contracted Employees

Passenger Travel Supervisor

United States Army
01.1996 - 12.1998
  • Managed the Family Travel Branch; coordinated travel actions relating to the worldwide movements of military personnel, Department of the Army civilian employees and their family members

System Administrator

United States Army
12.1991 - 12.1995
  • Served as the Novell Network Manager for the 1800 plus organization and provided truck transportation support
  • Installed, loaded and tested the Department of the Army Movements Management Software (DAMMSR) program on 35 computer operating systems within the organization

Education

John Jay College of Criminal Justice
New York, NY

Timeline

Inflght Crew Manager

American Airlines, JFK
06.2020 - Current

Duty Manager

American Airlines
12.2014 - Current

Staff Assistant

American Airlines
03.2013 - 12.2014

Flight Service Coordinator

American Airlines
01.2010 - 03.2013

International Resolution Agent

American Airlines
05.2000 - 12.2009

Cargo Documentation Supervisor

United States Army
01.1999 - 05.2000

Personal Property Shipping Supervisor

United States Army
12.1998 - 01.1999

Passenger Travel Supervisor

United States Army
01.1996 - 12.1998

System Administrator

United States Army
12.1991 - 12.1995

John Jay College of Criminal Justice

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Claudette S. Pottinger