CLAUDETTE WASHINGTON
Plaquemine,LA
Summary
Dedicated Customer Service professional who is passionate and empathetic concerning people. With a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
30
30
years of professional experience
Work History
Medicaid Customer Experience Specialist
Teleperformance- Sunshine Health
Plaquemine, LA
01.2023 - Current
- Acquire valuable expertise of HIPAA, Medicaid, and patient confidentiality
- Provide excellent compassionate customer service to all members, honoring patient privacy according to HIPAA regulations
- Works independently and collaboratively to meet goals
- Entering, updating, and reviewing data and records in client files
- Build and maintain client relationships
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities
Medicare Enrollment Specialist
Teleperformance- United Healthcare
Plaquemine, LA
10.2022 - 12.2022
- Works independently and collaboratively to meet enrollment goals
- Entering, updating, and reviewing data and records
- Processing enrollments and disenrollments
- Interviewed applicants and explained scope of different available benefits
- Built and maintained client relationships
- Excellent communication skills, both verbal and written
Independent Delivery Contractor
The Advocate
Plaquemine, LA
04.2022 - 10.2022
- Kept detailed records of deliveries and money received from customers
- Determined quickest and safest routes for delivery by using effective planning and organizational skills
- Documented mileage, deliveries, pickups, customer issues and damages
- Replenished store sales racks
- Verified accuracy of all deliveries against order forms
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules
- Managed customer inquiries and complaints in polite and professional manner
- Maintained upbeat, positive attitude in busy, customer-focused environment
Licensed Insurance Agent
American Income Life
Baton Rouge, LA
04.2022 - 05.2022
- Analyzed potential client requirements and prepare comprehensive plans that meet individual insurance needs
- Researched and stayed abreast of current insurance regulations to proactively inform clients of policy and fee updates
- Maintained an accurate account of client information and enrolled policies in database
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques
- Provided coverage option information to assist clients in protecting assets
Administrative Clerk
U. S. Census Bureau
Baton Rouge, LA
02.2020 - 12.2020
- Interviewed, hired, and trained over 100 plus qualified candidates
- Utilized company tools to identify opportunities and develop action plans to improve performance
- Conducted thorough research using diverse resources to assist professional administrative staff with routine and special project tasks
- Consistently reviewed and provided payroll information, always ensuring appropriate staff levels
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
Education
No Degree - Healthcare Management
American InterContinental University
Schaumburg, ILDiploma - Micro Computer Literacy
Baton Rouge School of Computers
Baton Rouge, LAElectronic Health Records Certificate - Healthcare Administration/EHR
University of Phoenix
Tempe, AZCertificate – HTML, CSS, JavaScript - HTML, CSS, JavaScript Coding
Futures Fund Tech Academy
Baton Rouge, LASkills
- Zoom, Salesforce, Skype, Slack
- Microsoft Office Suite/ Google Suite Apps, Windows
- Strong Computational Skills
- Conflict Resolution Techniques
- Client Relationships
- Relationship Building
- Effective Communication
- Appointment Scheduling, Inbound/ Outbound Calls
- Information Updates
- Customer Experience Improvement
- Special Assignments
- Collaboration Experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Medicaid Customer Experience Specialist
Teleperformance- Sunshine Health
01.2023 - Current
Medicare Enrollment Specialist
Teleperformance- United Healthcare
10.2022 - 12.2022
Independent Delivery Contractor
The Advocate
04.2022 - 10.2022
Licensed Insurance Agent
American Income Life
04.2022 - 05.2022
Administrative Clerk
U. S. Census Bureau
02.2020 - 12.2020
No Degree - Healthcare Management
American InterContinental University
Diploma - Micro Computer Literacy
Baton Rouge School of Computers
Electronic Health Records Certificate - Healthcare Administration/EHR
University of Phoenix
Certificate – HTML, CSS, JavaScript - HTML, CSS, JavaScript Coding
Futures Fund Tech Academy
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