Claudette Wooddell
Jacksonville,TX
Summary
Looking for clerical or graphic work to further my career. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Web & Graphic Design/Product Information Manager
11X17 Inc. / IsignShop
JACKSONVILLE, TX
03.2010 - Current
- Applied expertise in translating client concepts into high-quality designs for screen printing, vinyl press, and embroidery
- Maintained social media and website platforms for effective marketing
- Achieved proficiency in utilizing various tools including Photoshop, Illustrator, Adobe Creative Suite Design Premium Edition, Microsoft Office Suite,Serif Affinity Suite ,CRM Software ,Canva,Trello and Ecommerce systems.
- Handled incoming calls, managed order processing, and forwarded inquiries as required.
- Created catalogs to enhance company's marketing efforts through print materials.
- Assisted employees in resolving technical issues related to computers and software in their work areas.
Technical Support Call Center Representative
Etelecare Global
Jacksonville, TX
06.2009 - 03.2010
- Answered incoming calls providing technical support for At&t cell phones
- Efficiently handled phone troubleshooting and guided customers towards relevant insurance claim support
- Provided dispute resolution services for customers, addressing their concerns and addressing the root cause of their frustration.
- Utilized scripted dialogs and call monitoring to improve TTC performance.
- Demonstrated proficiency in all company software programs while providing seamless customer support
Educational Aide Assistant
JISD
Jacksonville, TX
08.2008 - 06.2009
- Supported teachers in addressing the needs of students requiring special education, while also providing escort services to ensure timely arrival at their classes. Additionally, performed teaching responsibilities when required on an hourly basis.
- Supported students by addressing lesson concerns and documenting extra needs.
Substitute Teacher
JISD
Jacksonville, TX
08.2007 - 06.2008
- Fill in for teachers in any classroom or grade as needed on a daily basis.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Organized lesson plans and activities for students.
- Implemented school policies and procedures in the classroom.
- Maintained accurate records of student performance, attendance, and behavior.
- Encouraged positive behavior among students through effective communication techniques.
- Created an environment conducive to learning while managing challenging behaviors.
- Integrated technology into lessons whenever possible.
- Administered tests and assessments according to school guidelines.
- Provided feedback on assignments or projects given by the regular teacher.
Independent Consultant
Close to My Heart
Jacksonville, TX
12.2001 - 05.2007
- To prepare and demonstrate product to consumers
- Managed customer orders and collected payments
- Ensured accurate completion of paperwork
- Maintained a track record of submitting orders to company in a timely manner
- Monitored and documented sales activity
- Responsible for overseeing business finances and accounts.
- Efficiently restocked products as needed.
- Successfully managed workload and attained daily targets in a remote work environment
Workforce Specialist
EAST TX. EMPLOYMENT
Palestine, TX
09.2000 - 02.2001
- Determine and re-determine eligibility for CHOICES, WTW, WIA, and Food Stamp Programs within the Work Force Center
- Design and present Job Readiness classes, Workforce Orientations and Parenting Skills classes
- Successfully overseeing case management
- Ensured precise and efficient data entry processes
- Conducted workshops to promote employment opportunities to target populations.
- Identified resources available through public agencies and private organizations that could be utilized by program participants.
TELLER
COMPASS BANK
Palestine, TX
07.1997 - 05.2000
- Count and Balance Commercial Drive Up window drawer
- File receipts
- Disperse funds accordingly
- Buy and sell change in large quantities
- Operate 10 key calculator and teller machine
- Use of pc to enter and retrieve information
- Operate fax and copy machine.
TEMP/CLERICAL
Snelling & Snelling
Omaha, NE
10.1996 - 07.1997
- Temporary office help in a marketing firm, auditing a dental insurance plan, operating switchboard, telemarketing, accounting, filing, typing, data entry, receptionist, mailroom clerk, deposit making, payroll, insurance payment posting, cashiering, and more.
Temporary Office Help
Olsten Staffing
Omaha, NE
10.1996 - 02.1997
- General Office Clerical Help, Filing, Faxing, answering multi-line phones, copying documents, and general pc work.
Teller
Peoples National Bank
Carter Lake, IA
10.1995 - 10.1996
- General teller work such as balancing drawer and processing deposits, withdrawals, loan payments, and tax payments
- Using Computer to enter information and retrieve information
- Use of teller machine, ten key calculator, multi-line phone, fax, copier, and more.
Education
Bachelor of Science - Business Administration
University of Nebraska At Omaha
Omaha, NE12-1995
Skills
- Marketing
- Business Administration
- Time Management
- Customer Relationship Management (CRM)
- Verbal and written communication
- Sales Techniques
- Project Management
- Product Management
- Complex Problem-Solving
- Data Collection
- Call Management
- Information Security
- Data Entry
- Product Knowledge
- Complaint resolution
- Inbound and Outbound Calling
- Multi-Task Management
- Follow-up skills
- Clerical Support
- Microsoft Outlook
- Technical Support
- Proofreading
- Computer Proficiency
- Office equipment proficiency
- Order Processing
- Grammar
- Call Center Operations
- Retail sales customer service
- Documentation
- CRM Software
- Professional telephone demeanor
- Payment Processing
- Spreadsheets
- Complaint Handling
Education History
Bachelor's Degree, University of Nebraska, Omaha, NE
Additional Information
(430) 244-1995, claudettewooddell@gmail.com, Detailed References
Ability Summary
Ability to work independently and conduct business as required per job mandates. Ability to answer phones and proceed with what tasks are required for each situation with a professional attitude and a smile. Able to use multiple programs and apps to achieve those tasks and goals. Works well with others.
Certification
- State of Texas Educational Aide Certificate
Timeline
Web & Graphic Design/Product Information Manager
11X17 Inc. / IsignShop
03.2010 - Current
Technical Support Call Center Representative
Etelecare Global
06.2009 - 03.2010
Educational Aide Assistant
JISD
08.2008 - 06.2009
Substitute Teacher
JISD
08.2007 - 06.2008
Independent Consultant
Close to My Heart
12.2001 - 05.2007
Workforce Specialist
EAST TX. EMPLOYMENT
09.2000 - 02.2001
TELLER
COMPASS BANK
07.1997 - 05.2000
TEMP/CLERICAL
Snelling & Snelling
10.1996 - 07.1997
Temporary Office Help
Olsten Staffing
10.1996 - 02.1997
Teller
Peoples National Bank
10.1995 - 10.1996
Bachelor of Science - Business Administration
University of Nebraska At Omaha
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