Claudette Wright
MEDICAL ASSISTANT /HHA/ENGINEER
Brandon,FL
Summary
Proven track record of enhancing customer satisfaction and streamlining front office operations at Aran Eye Associates. Skilled in software applications and exceptional in providing customer service, demonstrated through improved efficiency and client loyalty. Excelled in a multi-disciplinary team, achieving top performance metrics and fostering strong customer and team relationships.
Overview
21
21
years of professional experience
Work History
Front Desk Receptionist
Aran Eye Associates
02.2021 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Greeted visitors warmly, creating positive first impression of organization.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Provided basic technical support for front office equipment, minimizing downtime.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Customer Service Representative
Iqor Holdings US
10.2014 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Home Health Aide
Mrs.Doris Acker
08.2005 - 04.2014
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
Computer Engineer
TAG
09.2002 - 08.2013
- Standardized installation policies to streamline efforts and shorten task completion times.
- Led software development in multi-application, multi-server, and hosted environments.
- Worked in Agile environment with multiple team members to deliver iterations on schedule.
- Planned system testing and debugging cycles.
- Completed accurate and impactful system problem identification reports (SPIRs) to aid in future projects and repairs.
- Analyzed requirements and designed appropriate software architectures to meet client objectives successfully.
- Designed system upgrade frameworks to minimize operational disruptions and prioritize impactful improvements to business processes.
- Conducted thorough testing and debugging procedures to identify and resolve software defects before product release.
- Authored system requirements, technical specifications and test plans.
- Consistently met project deadlines by effectively prioritizing tasks and utilizing strong time management skills.
- Presented technical concepts during client meetings, effectively communicating complex ideas to non-technical audiences.
- Imaged hard drives for use in standardized system deployments running various operating systems.
- Built shared in-house code library for team use on multiple projects on different platforms.
- Optimized software performance by identifying and resolving coding issues, leading to more efficient applications.
- Worked closely with Quality Assurance teams to ensure software met strict performance and reliability standards, leading to overall improved product quality.
- Contributed to Open Source projects, enhancing professional reputation within the developer community.
- Collaborated with cross-functional teams to design and implement innovative technical solutions for clients'' needs.
Education
Diploma - Medical Assistant Technician
Medical Assistant
Florida Career College 09.2019
A.S. - Network Engineer
Florida Career College
Pines Blvd FL06.2004
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Appointment Scheduling
- Office Organization
- Oral and writing communication
- File Organization
- Hospitality services
- Front Office Management
- Filing
- Sensitive information handling
- Work Prioritization
- Initiative-taking
- Administrative Support
- Issue handling
- Skilled in Software
- Meeting Scheduling
- Multi-Line Telephone Systems
- File Management
- Conflict Management
- Technical Support
- Effective Planning
- Hospitality best practices
- Mail handling
- Task Delegation
- Clerical Support
- Word Processing
- Inventory Control
- Proficient in Software
- Bookkeeping
- Staff Management
- Office supplies inventory management
- Expense Reporting
- Supply Management
- Problem-Solving
- Attention to Detail
- Data Entry
- Customer and client relations
- Microsoft Office
- Computer Proficiency
- Payment Processing
- Customer Complaint Resolution
- Courteous and Professional
- Relationship Building
- Greeting and Seating Clients
- Conflict Resolution
- Billing and Invoicing
- Records Maintenance
- Documentation
- Inventory Management
- Supply Ordering
- Office Equipment Maintenance
- Office Supply Management
- Bookkeeping Support
Timeline
Front Desk Receptionist
Aran Eye Associates
02.2021 - 12.2023
Customer Service Representative
Iqor Holdings US
10.2014 - 12.2020
Home Health Aide
Mrs.Doris Acker
08.2005 - 04.2014
Computer Engineer
TAG
09.2002 - 08.2013
Diploma - Medical Assistant Technician
Medical Assistant
A.S. - Network Engineer
Florida Career College
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