Claudette B. Hall

• Review, analyze, and collaborate on the approval of cost studies, forecasts, average schedule data, carrier access bills, settlements, regulatory fees, universal service and demand data in a manner ensuring accuracy, pool integrity, cost effectiveness, consistency among members, timeliness, and compliance with FCC rules and NECA procedures.
• Maintain close business relationships with ECs and develop understanding of their position on key industry issues.
• Ensure that NECA's positions are accurately communicated, and NECA's industry role is enhanced.
• Monitor and report EC needs with emphasis on enhancing member company satisfaction.
• Analyze and resolve discrepancies in monthly settlements data.
• Document and explain anomalies and ensure accurate and timely revenue distribution to Exchange Carriers.
• Educate ECs on NECA processes, systems, and tariff to increase customer satisfaction and NECA quality assurance.
• Function as region coordinator for annual and monthly Customer Database System updates for the Southern region.
• Regional Customer Rewrite team representative for Eastern and Southern Regions.
• Assist in researching issues and respond to ECs and others needing information and assistance to improve NECA's and the membership's position in a competitive environment.

Perform other duties as assigned.

Data Management Assistant- Atlanta, GA

• Provides monthly analysis for Average Schedule and Cost LOCK and USF functions.
• Conduct financial reconciliations for assigned teams.
• Responsible for all purchasing functions for the Southern Region.
• Resolves issues with our vendors.
• Primary Region contact personnel for NSI Leads.

• Conduct reviews and audits of the Rural Health Care Program (RHCD) fund participants including receivers and suppliers of services to provide assurance that they are in compliance with the FCC rules.
• Provide reports to management with review results and process change recommendations to ensure accurate and efficient review procedures.

• Respond to questions and problems presented by representatives of schools and libraries, consortia and service providers and provide guidance to them on the Schools and Libraries process.
• Resolve problems regarding unusual questions by researching issues and providing timely responses to client questions via telephone and email requests.
• Making decisions on funding eligibility based on documentation and support from clients.
• Maintain electronic records of client interactions through use of Microsoft ACCESS software.
• Receive and respond to technical calls and e-mails from clients accurately and efficiently.
• Research issues and contact clients with solutions.

• Educate providers on third party vendor policies and procedures.
• Research claims inquiries and capitation problems.
• Maintain and support physicians re-education program to identify problems.
• Ongoing education of providers on policies through response to phone calls, written communications and through mailings.

• Completed training course to support mainframe system, administering individual insurance contracts.
• Analyzed and resolved simple system problems identified by the region staff.

• Responsible for reviewing 30-40 individual life insurance applications simultaneously ranging from $.5 million to $30 million of coverage.
• Worked with independent brokers, general agents and brokerage managers throughout the Northeastern United States.
• Order consumer investigative reports, attending physician's statements and other medical requirements.
• Anticipated underwriting questions and state insurance requirements thereby reducing average processing time from two months to three weeks.
• Reviewed accuracy of new policies and amendments prior to forward to broker or general agent.